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Forum Discussion
TPreston3790
Aug 13, 2021Aspirant
R6700v2 - 1-2 second intermittent disconnects
Hello! So I think my router (and possibly modem) might be on their last legs, but I wanted to see if y'all have any alternative solutions other than just buying a new modem and router. They are about 3.5 years old and have not really had issues until about 6 months ago. The internet would randomly drop for about 10-15 seconds and some of my connected devices, like a nest thermostat for example, would not reconnect until I rebooted the modem and router completely. That went away for a bit, but now as of the last week or two I have had these random 1-2 second disconnects that occur. Its not a HUGE deal, but just kind of annoying when I am working on AWS or playing some games with friends. I contacted my IP and they said everything looked fine on their end, but they did some sort of reset on their end regardless and said it should clear some things up. The issue occured again today. Logs showing the disconnect below:
[Internet connected] IP address: 73.32.151.204 Friday, August 13,2021 11:22:26
[Access Control] Device ROKU TV with MAC address 5C:AD:76:0C:55:2D is allowed to acces Friday, August 13,2021 11:22:25
[Access Control] Device UNKNOWN with MAC address 58:70:C6:17:68:65 is allowed to acces Friday, August 13,2021 11:22:25
[Internet disconnected] Friday, August 13,2021 11:22:25
Any help is appreciated!
12 Replies
- plemansGuru - Experienced User
You have the R6700?
What firmware is on it?
what modem/gateway is it connected to?
do all devices drop? just one? Just wireless?
- TPreston3790Aspirant
Hey! Yes the R6700v2.
Connected to an Arris Surfboard SB6190
Everything drops. I have an xbox (hard wired in), personal pc, and work pc that are on wifi and they have all dropped simultaniously. Seems to be a total connection thing not just one device.
I have V1.2.0.76_1.0.1 which shows to be the latest one when i check for updates.
- michaelkenwardGuru - Experienced User
TPreston3790 wrote:
Connected to an Arris Surfboard SB6190
Standard modem only device with no built-in router to get in the way.
TPreston3790 wrote:
I have V1.2.0.76_1.0.1 which shows to be the latest one when i check for updates.
Not the most reliable guide if you mean getting the thing to check the firmware.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.