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NCJeepMan's avatar
NCJeepMan
Aspirant
Sep 25, 2014
Solved

R7000 5ghz Disappearing

Seems to be a lot of independent questions/discussions on or this topic or similar topics... Looking for someone to give me a definitive answer, so here's the question: - My R7000 periodically and ...
AC1900
Nighthawk
R7000
  • bill__schroeder's avatar
    bill__schroeder
    Mar 26, 2016

    I've been running Firmware Version V1.0.6.28_1.1.83 for a few months now without any 5GHz dropping.  The big tip that helped me, was after doing the firmware update, I did a factory reset to reset all of the settings to default, and it also forces the router to get new internal drivers for itself.  Before I did this, I was always losing my 5GHz.

JamesGL's avatar
JamesGL
Master
Dec 05, 2015

Hi tstaal,

 

Have you performed a factory reset after the update? After the reset, manually reconfigure the router instead of loading the back up config.

tstaal's avatar
tstaal
Aspirant
Dec 08, 2015

Been there done that. REALLY disapointed with NetGear support. Simply request an RMA and I get this:

Sure feels like to bad so sad, If you want us to actually help you get the defective equipment fixed pay us...

 

5GHZ no longer broadcasts. Power cycled, reboot, latest firmware....still nothing. I'd like to get a replacement device.

NETGEAR Support12/5/2015 7:50 PM


Thank you for taking the time to contact us at NETGEAR Email support.

Your R7000 warranty details are as follows:

•Purchase date: December 25, 2014
•Basic technical support (from purchase date): 90 days
•Hardware warranty (from purchase date): 1 year

Based on the product registration, your device is no longer eligible for the 90 days free technical software support assistance from a support expert.

Please be informed that we have other support options available for you based on your support warranty:

•Self-help web articles http://support.netgear.com/product/
•NETGEAR Forums https://community.netgear.com/

Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.

Thank you for choosing NETGEAR and have a great day!

 

 

 

 

  • JamesGL's avatar
    JamesGL
    Master
    Dec 08, 2015

    Hi tstaal,

     

    I would suggest you contact voice support instead of the email support.