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R7000 5ghz Disappearing
Seems to be a lot of independent questions/discussions on or this topic or similar topics... Looking for someone to give me a definitive answer, so here's the question:
- My R7000 periodically and randomly drops the 5ghz band and all devices connected to it lose connection - the 5ghz network SSID is not broadcasting.
- When looking at the router admin page, it SAYS the 5ghz is running and normal.
- Requires complete unplugging and reboot before 5ghz shows back up again.
This is an expensive router so I am not happy that it is flaky and requires this kind of baby sitting. Anyone have a suggestion?
- My R7000 periodically and randomly drops the 5ghz band and all devices connected to it lose connection - the 5ghz network SSID is not broadcasting.
- When looking at the router admin page, it SAYS the 5ghz is running and normal.
- Requires complete unplugging and reboot before 5ghz shows back up again.
This is an expensive router so I am not happy that it is flaky and requires this kind of baby sitting. Anyone have a suggestion?
I've been running Firmware Version V1.0.6.28_1.1.83 for a few months now without any 5GHz dropping. The big tip that helped me, was after doing the firmware update, I did a factory reset to reset all of the settings to default, and it also forces the router to get new internal drivers for itself. Before I did this, I was always losing my 5GHz.
63 Replies
- My problem was resolved by the .80 firmware. The 5 GHz band has been available for 6 days without rebooting since I installed .80. It doesn't sound like a lot but that's longest it's worked in the 3 months I've owned the router.
- I'm going to add myself to the list of people experiencing this problem. I've noticed it a number of times, and have found that a hard reset of the router keeps it going for a few days until this starts again. No indication on the router login page that there are any issues. Instead I've taken to running Vistumbler to identify the radio signal actually completely dropping, leading me to think this is a manufacturing defect. I'm running firmware V1.0.3.80_1.1.38 http://s28.postimg.org/p14luy4lp/5_Ghz_OK.png Purple Boxes show a non SSID broadcasting 5Ghz signal properly broadcasting. http://s28.postimg.org/esc4p4gjx/5_Ghz_Stopped.png Purple Boxes show the same non SSID boradcasting 5Ghz signal has stopped. Throughout, the 2.7Ghz with SSID is solid. I think I'm going to be sending this back to Netgear to see if a newer hardware revision gets rid of these problems. I've had this router since January 2014.
- I bought two R7000 routers in the first week of November and I didn't face this problem at all
This seems like a manufacturing defect in some early batches of routers - mine does this periodically. It will still show the 5G broadcast on device but devices drop the connection. A unplug hard reset is the only thing that gets everything reconnected.
- OK, my router kept the 5ghz band going for a couple months with no dropout and then today (Christmas day), I wake up to no 5ghz broadcast as per previous descriptions from myself and others. I installed the latest firmware version V1.0.3.80_1.1.38 and still no luck. I think this is, as some have suggested, a hardware problem. I think I want Netgear to replace my router or give me my money back - this is entirely too expensive to be this flaky and unreliable.
- sorry for bringing up this old post, but i just bought my r7000 yesterday and at first everything worked. today i noticed my device wasnt connected to the 5ghz net (samsung note 4)
now when i scan for available wifis the network doesnt even show up, although it is activated in the settings menu.
current firmware V1.0.4.28_1.1.64
any solutions? - sorry, couldnt find the edit button. 2,4ghz is doing just fine, visible and i can connect without problems
- Have you used any other 5GHz capable clients to confirm that the 5GHz band is not available?
- I'm having the same problem with mine. Tech support sad it was a faulty radio. They told me to exchange it.
- @Babylon5/Andy - I am having the same issues; started today. I lost 2.5 and 5; I have used every device that connects via wifi with both bands.
