My 8years old R7000 router shows firmware = V1.0.11.106When I ask to check for firmware-updates, the answer is: you have the latest firmware version.And when I search in Netgear Support for the latest version of firmware it shows V1.0.11.136. Is it safe to download that update and install it manually ? thanks,Hein

Yes. Use a wired PC and web browser. MS Edge or FireFox. https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-136-Released/td-p/2245573/jump-to/first-unread-message

Thanks for the advice.I discovered the difference between firmware versions because the power on/off button was red, and sometimeswhite, but on and off white. I read that this was a sign of bad internet.The router is 8 years working now. Should I replace the AC7000 by a new router ?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I would ensure the ISP services and modem are in good working condition first...

the router is connected to ARRIS TG2492LG-85 modem.

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routershttps://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router. Try option #2 first. Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box. Be sure your using good quality RG6 coax cable up to the modem. Start with removing any amplifiers, signal attenuators, or splitters from the coax.From there check the line for kinks, damage, moisture in the line.Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853 https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

R7000 AC1900 smart wifi router update firmware

15 Replies

FURRYe38
Guru - Experienced User
Oct 31, 2022
Yes. Use a wired PC and web browser. MS Edge or FireFox.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-136-Released/td-p/2245573/jump-to/first-unread-message
- HaHaJe
  Aspirant
  Oct 31, 2022
  Thanks for the advice.
  I discovered the difference between firmware versions because the power on/off button was red, and sometimes
  white, but on and off white. I read that this was a sign of bad internet.
  The router is 8 years working now. Should I replace the AC7000 by a new router ?
  - FURRYe38
    Guru - Experienced User
    Oct 31, 2022
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    I would ensure the ISP services and modem are in good working condition first...
michaelkenward
Guru - Experienced User
Oct 31, 2022
HaHaJe wrote:

When I ask to check for firmware-updates, the answer is: you have the latest firmware version.

And when I search in Netgear Support for the latest version of firmware it shows V1.0.11.136.

The on-board check for new firmware is not reliable.

The on-line system can take time to catch up with the versions on the support pages. Sometimes they never catch up.

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R7000 AC1900 smart wifi router update firmware