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Forum Discussion

ooeemusic's avatar
ooeemusic
Aspirant
Jan 30, 2021

R7000 can't access setting after setting up VPN

I set up thr R7000 last night because I recently started using express VPN. I followed the directions to set up the router and then the directions to set the VPN up. I now only have access to some of the routers setting through the express VPN router dashboard. I assume this is because it has changed the routers address, but I can't use the nighthawk app because of it and I can't get netgear genie to login even with the new IP address. Did I do something wrong in the set up? Or is this just how it works with a VPN that has it's own dashboard?

3 Replies

  • > [...] I followed the directions [...]

     

       _Which_ "the directions"?

     

    > [...] I recently started using express VPN. [...]

     

       If you installed ExpressVPN firmware on your R7000, then I would not
    be amazed if some features which are specific to Netgear firmware no
    longer work as before.

     

    > [...] Or is this just how it works with a VPN that has it's own
    > dashboard? [...]

     

       That would be another way to phrase it.  ("its", by the way.)

    • ooeemusic's avatar
      ooeemusic
      Aspirant
      Directions = the directions the app gives you to set up the router and the directions express VPN gives you to set up the VPN on the router.
      • antinode's avatar
        antinode
        Guru

        > Directions = the directions the app gives you to set up the router
        > [...]

         

           "the app"?  But, in any case, if you install non-Netgear firmware on
        your Netgear router, then many things might change.

         

        > [...] the directions express VPN gives you to set up the VPN on the
        > router.

         

           Thanks for the helpful link.  But, in any case, if you have problems
        when using third-party firmware, then you might best ask the third
        party about them.