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r7000 drops internet connection
I've been reading reviews now and it appears now that the following is a known issue that they just refuse to fix.
I've been an IT System Administrator for over 20 years and I would not buy another Netgear product again after dealing with their support which doesn't admit there is a known problem.
I had the Netgear WNDR3400 and never had any trouble with it. I bought the Nighthawk R7000 and for $200 and my experience with other Netgear hardware I thought this unit would be great.
I have had nothing but trouble with it. The Nighthawk r7000 is constantly going down. I upgrade firmware and it craps out and I have to redo the configuration. I get up in the morning and no wireless, I have to reboot it. Sometimes it goes down 2-3 times a day. The other day I got up and again no wireless, I rebooted and that didn't fix it. I go into the configuration and it says the wireless is turned off. First time I had this issue and you have to hold the wireless button on the front for about 10 seconds to turn it back on.
This is ridicules that this unit has so many issues. Of course it's now out of the 90 warranty and Netgear says as long as the correct lights are on it not a
hardware issue so pay us to troubleshoot or fix it yourself. When the device is a lemon, you can't fix that!
NOW THAT I’M WRITING THESE REVIEWS, I FIND THAT USERS HAVE THE SAME ISSUES I’M HAVING. THEY HAVE ALSO CONTACTED NETGEAR TO NO AVAIL.
BOTTOM LINE, BUY ANOTHER PRODUCT.
I've been an IT System Administrator for over 20 years and I would not buy another Netgear product again after dealing with their support which doesn't admit there is a known problem.
I had the Netgear WNDR3400 and never had any trouble with it. I bought the Nighthawk R7000 and for $200 and my experience with other Netgear hardware I thought this unit would be great.
I have had nothing but trouble with it. The Nighthawk r7000 is constantly going down. I upgrade firmware and it craps out and I have to redo the configuration. I get up in the morning and no wireless, I have to reboot it. Sometimes it goes down 2-3 times a day. The other day I got up and again no wireless, I rebooted and that didn't fix it. I go into the configuration and it says the wireless is turned off. First time I had this issue and you have to hold the wireless button on the front for about 10 seconds to turn it back on.
This is ridicules that this unit has so many issues. Of course it's now out of the 90 warranty and Netgear says as long as the correct lights are on it not a
hardware issue so pay us to troubleshoot or fix it yourself. When the device is a lemon, you can't fix that!
NOW THAT I’M WRITING THESE REVIEWS, I FIND THAT USERS HAVE THE SAME ISSUES I’M HAVING. THEY HAVE ALSO CONTACTED NETGEAR TO NO AVAIL.
BOTTOM LINE, BUY ANOTHER PRODUCT.
- If the firmware was at fault I would think all of the r7000 out there on the same version would be affected. I use a R7000 and just yesterday re-installed 1.0.4.18 and then manually entered my settings.
I don't use the USB port, genie, QOS or media sever. This is the first time I configured it offline using a wired connection for the whole process not just the FW portion.
As for the WIFI button, While I setup mine yesterday I pushed it for a few seconds and both radios turned off. I entered all my settings and rebooted and power cycled several times and the radios stayed off as expected. When I finished entering my settings I turned the router off and installed then powered back up then had to push the wifi button to turn on the radios. 24 hours later all is still good, VPN to work stayed up and 27 devices are all connected. I also have a AP at that opposite end of my 3000 square ft home and no devices jumped ship to it in the past 24 hours which if the WIFI was turning off I would see some clients attaching in the AP log.
Not all problems are FW related. I would and have numerous times suggested contacting support and getting a replacement.
Tell them it's dead and pay for a advanced replacement.
28 Replies
- Thank you for posting this. I will try not to upgrade to the latest firmware. I'm afraid my router will start having issues again.
Hi gavster,
After you reset the router, did you manually reconfigure the router or loaded the back up settings?
I agree to all R7000 is without a doubt a faulty product. I have bought this product 4/5 months back and ever since this has been problem. I have upgraded to the latest firmware and have done factory reset several times but the it constantly drops connection almost every 20/30 mins. I use Linksys EA4500 as a back up router which works like a charm. I have done lot of research on this product and tried many suggestion I could find without any luck. I diont think Netgear can ever convince me again with their fancy words to buy their product again.
Mine still works.
