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Forum Discussion
r7000 internet goes offline about once an hour
Version: V1.0.11.126_10.2.112
Connect by cable to Spectrum modem (other devices connected by cable to modem do not lose internet)
Have not tried to connect by cable only to r7000
Background: when I first bought the r7000 (May, 2020), it kept dropping the internet multiple times a day. Did a third factory reset and it became stable. July 2021 I lost my password to access the router via the app. I did a factory reset. Since then the internet goes offline 4 to 8 times in an 8 hour period. (Today alone it has gone off 5 times between 08:15 - 12:54.)
In order to get the internet back online I have to reboot the router. The app goes through the process, and at the end it attempts to connect my phone to the router. It fails. I have to go into wifi settings where I can see the network, but the router will not give me access. After 5-6 attempts, I gain access for approximately 2 minutes. Then I have to go back to wifi setting and do another 5-6 attempts to connect to the routers network.
Is there anyone who can help, and if so, what other information do you need?
~jimmitten
Connect by cable to Spectrum modem (other devices connected by cable to modem do not lose internet)
Have not tried to connect by cable only to r7000
Background: when I first bought the r7000 (May, 2020), it kept dropping the internet multiple times a day. Did a third factory reset and it became stable. July 2021 I lost my password to access the router via the app. I did a factory reset. Since then the internet goes offline 4 to 8 times in an 8 hour period. (Today alone it has gone off 5 times between 08:15 - 12:54.)
In order to get the internet back online I have to reboot the router. The app goes through the process, and at the end it attempts to connect my phone to the router. It fails. I have to go into wifi settings where I can see the network, but the router will not give me access. After 5-6 attempts, I gain access for approximately 2 minutes. Then I have to go back to wifi setting and do another 5-6 attempts to connect to the routers network.
Is there anyone who can help, and if so, what other information do you need?
~jimmitten
- Forgot to mention that while the internet is offline at the router, I can still test the internet speeds. Also I have not found any log that would give me a direction as to why the router's internet went offline. I have a very little experience with networks, but will get you any information I have to help you help me. Ad-Thanks-Vance.
14 Replies
- Forgot to mention that while the internet is offline at the router, I can still test the internet speeds. Also I have not found any log that would give me a direction as to why the router's internet went offline. I have a very little experience with networks, but will get you any information I have to help you help me. Ad-Thanks-Vance.
Retired_Member wrote:
Version: V1.0.11.126_10.2.112
Connect by cable to Spectrum modem (other devices connected by cable to modem do not lose internet)Other devices? That implies a router in front of a router. Bad idea.
What is the modem of this Spectrum modem?
Forgot to mention that while the internet is offline at the router, I can still test the internet speeds.
See above.
- Hi Michaelkenhoward. I only have one router. I have a laptop going directly into the Spectrum modem. And when the router (also going directly into the Spectrum model) loses its internet, the laptop doesn't. So I don't think it's the service up to the Nighthawk that's the problem. I'm in bed now with a CoVid like issue, and I cannot make it downstairs yet to get manufb& model if their modem. As soon as I can I'll post it as a reply. Thanks!,:~Jim
Retired_Member wrote:
Hi Michaelkenhoward. I only have one router. I have a laptop going directly into the Spectrum modem. And when the router (also going directly into the Spectrum model) loses its internet, the laptop doesn't.A standard modem only device will not support both a laptop and a router at the same time. If your modem has more than one Ethernet port, then it is not a plain vanilla modem.
Unless your R7000 is set up as a wireless access point, you may well have two modems.
Tell us what the model of that modem is and you might get better advice.
