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Forum Discussion

szewski's avatar
szewski
Guide
Jan 08, 2014
Solved

R7000 NAS Drive Can't Delete Files Folders Permissions Issue User \ Nobody

I have the R7000 with a Seagate STBV4000100 4TB USB 3.0 drive connected. I can connect to it just fine, drive shares work etc. From a WIN 7 64bit OS system using windows explorer I can create folders...
AC1900
Advanced Features
Nighthawk
R7000
  • PaulVdB's avatar
    PaulVdB
    May 08, 2016

    After a few reformats of the drive, it worked for me. The files on the eSata drive are exactly like the "standard" Windows Explorer. I can save, load, delete, change properties etc... Since it worked, I had to power down the router once, and after a restart, nothing had changed. Everything still working. (except the bad 5G wifi, and the "freaky" interface, but that was like before)...

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Aug 07, 2015

mdsflyer will look forward to your sample files.

 

 

PaulVdB I understand the frustration you have. Looks like your case is being handled right now and you will get an update as soon as they have completed the analysis from your debug logs.

 

 

omaudio Rest assured that this case is currently handled by our engineers to get this resolved.

 

Regards,

omaudio's avatar
omaudio
Guide
Aug 07, 2015

The product is almost 2 years since release. I will be surprised if anything gets fixed. Thanks for a reply.

C

  • omaudio's avatar
    omaudio
    Guide
    Aug 11, 2015

    I have filed a complaint with the BBB. A year and a half+ is more than enough time to either fix the problem or resolve it with customers. You do not get to take my money and just ignore fetures I paid for and expected to utilize. Lip service thus far. I encourage any other owners to take action as well.
    C

  • PaulVdB's avatar
    PaulVdB
    Apprentice
    Aug 12, 2015

    Maybe we should start some kinda FaceBook "Netgear Complaints" page ... and post our complaints where every one (also future clients) can see them.

  • omaudio's avatar
    omaudio
    Guide
    Aug 22, 2015

    Netgear responded to my BBB complaint. They deflected entirely by stating:

    1- we have no record of you contacting us re this issue. (false)

    2- "what you are experiencing is an isolated issue"

    3- your product is out of warranty- go through reseller.

     

    Totally lame cookie cutter response that-

    1- does not accurately reflect the fact that MANY users are dealing with this problem.

    2- offloads their responsibility by hiding behind "you are out of warranty"

    3- ignores the fact that the same unit is still being sold with buggy firmware

     

    They say here on the forums "we are aware of the problem and are working on it", but in response to a BBB complaint just try to get rid of me all together by denial that the issue exists and using warranty as an excuse to not fix the issue or deal with me any further.

     

    lame.

     

    C

  • jerryleem412's avatar
    jerryleem412
    Initiate
    Oct 10, 2015

    I resolved the issue by downloading a python script from: 

    https://github.com/insanid/netgear-telenetenable

    This enables Telnet until restart of router.

     

    Once your into the cli you can locate the mount and use chmod to set permissions.

     

    This works, but you must know what you doing, which is why I'm not providing step by step.

     

    Make sure to restart your router when done or you'll have a wide open tenet port. 

  • donatodd's avatar
    donatodd
    Initiate
    Oct 12, 2015

    Hi Guys,

     

    I found an easy way to change permissions. First you need to have the FTP activated into NAS, then when an ftp client (I use filezilla) you can change files and directory attribute. You have to select write checkbox for all your directories/files finally you will have full access to delete them with your explorer

     

    Regards

    Phoenix