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Demicos's avatar
Demicos
Tutor
Feb 22, 2022
Solved

R7000 Nightnawk | Getting half of my Spectrum subscribed speed when hardwired through router

Hello everyone,

 

I have an R7000 Nighthawk. I have the 400Mbps package from Spectrum, and when my desktop computer is hardwired into their Modem (EN2251) I am receiving 450Mbps or higher. The issue is that when I setup my network as ISP>Modem>Router>etc I am receiving around 270Mbps. This is the speed I am receiving when hardwired into the router, not wireless. 

 

This issue has persisted through updating firmware (currently on the latest (V1.0.11.134_10.2.119), removing QoS & Traffic Meter, enabling IPv6, and removing all port forwarding. I bought a different an Arris  SurfBoard 588200 Modem and had Spectrum enable that device but the connection was so volatile (speeds ranging from 100 to 370Mbps, constantly changing) that I swapped back. 

 

I'm at the end of my rope. I am unsure what to do next and am requesting assistance. Please someone tell me there is an fix for this nonsense.

  • did you ever factory reset and test if from the defaults?
    problem with having qos/access control/traffic monitoring/parental controls enabled is that they disable cut through forwarding. Its the service needed to hit gigabit speeds. And I've seen it get disabled because those services were on but not get re-enabled when the services were disabled. So try a factory reset. Test it from its default speeds. 

10 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    did you ever factory reset and test if from the defaults?
    problem with having qos/access control/traffic monitoring/parental controls enabled is that they disable cut through forwarding. Its the service needed to hit gigabit speeds. And I've seen it get disabled because those services were on but not get re-enabled when the services were disabled. So try a factory reset. Test it from its default speeds. 

    • Demicos's avatar
      Demicos
      Tutor

      plemans First off - I want to say thank you, as I have seen many of your other posts on other threads with similar issues. I have yet to Factory Reset the device. Would you suggest going back to original / changing firmware prior to Factory Resetting? Please note that I am on the latest Firmware.

      • plemans's avatar
        plemans
        Guru - Experienced User

        I would try it on the version you're on first. there's been a lot of firmware updates since the version that we (on here) consider the most stable. And for most people, it works fine. 

        What actual version number are you on? 

    • Demicos's avatar
      Demicos
      Tutor

      Factory reset did it. Pretty dumb that Qos & Traffic Meter continue to kneecap your speeds even if they are disabled. 

      Appreciate your help plemans 

      • plemans's avatar
        plemans
        Guru - Experienced User

        Glad it worked!

        A backup is always a good thing to have for next time :)

    • Bill-D's avatar
      Bill-D
      Apprentice

      plemans wrote:

      ...problem with having qos/access control/traffic monitoring/parental controls enabled is that they disable cut through forwarding. Its the service needed to hit gigabit speeds.... 


      I've noticed that even without gigibit speeds (I'm running 100Mbps) allowing cut through forwarding reduces jitter and improves my VOIP quality.  I'm wondering if also turning off WMM (which is a form of QoS) would enable cut through forwarding on wireless traffic and reduce jitter.


  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    I loaded v134 the other day and is working so far:

    https://community.netgear.com/t5/Nighthawk-WiFi-Routers/New-R7000-Firmware-Version-1-0-11-134-Released/m-p/2198986/highlight/true#M211612


    Demicos wrote:

    Hello everyone,

     

    I have an R7000 Nighthawk. I have the 400Mbps package from Spectrum, and when my desktop computer is hardwired into their Modem (EN2251) I am receiving 450Mbps or higher. The issue is that when I setup my network as ISP>Modem>Router>etc I am receiving around 270Mbps. This is the speed I am receiving when hardwired into the router, not wireless. 

     

    This issue has persisted through updating firmware (currently on the latest (V1.0.11.134_10.2.119), removing QoS & Traffic Meter, enabling IPv6, and removing all port forwarding. I bought a different an Arris  SurfBoard 588200 Modem and had Spectrum enable that device but the connection was so volatile (speeds ranging from 100 to 370Mbps, constantly changing) that I swapped back. 

     

    I'm at the end of my rope. I am unsure what to do next and am requesting assistance. Please someone tell me there is an fix for this nonsense.