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algje's avatar
algje
Aspirant
Nov 02, 2016
Solved

r7000 no usb 3.0 with latest firmware

I know this has been much discussed, but I couldn't find the solution in any of the topics after searching for days. Has there been a solution to the usb 3.0 port not working, whereas the usb 2.0 is working fine with an external hard drive? The only solution that's being mentioned is a firmware upgrade, but I'm running a later firmware version to the one that is suggested. I'm on V1.0.7.2_1.1.93. Moreover, the topics I find are over a year old, surely a solution has been found in the meantime?

 

Thanks.

 

 

Hardware
Troubleshooting

13 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Nov 04, 2016

    Hi algje,

     

    1. Did the issue happen before updating the firmware? 

    2. What is the model number of the drive?

    3. Do you have other 3.0 drive to check the USB 3.0 port of the router?

     

    JamesGL
    Community Team

    • algje's avatar
      algje
      Aspirant
      Nov 07, 2016

      Hi James,

       

      Thanks for replying. The answer to question 1 I don't know, since teh firmware was upgraded before I did anything, so I've only had this version. The drive is a seagate srd00f2. It worked fine until I unplugged the router. After that I've tried resetting the router (as per your advice in another topic) and that seemed to work until the router was unplugged again. I've just tried resetting the router again, but this time it doesn't seem to have helped. I think there was some language update somewhere in between that.

       

      I haven't checked another drive, as this drive was recognized before, so the drive itself seems fine.

       

      Thanks.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Nov 09, 2016

        Hi algje,

         

        1. If you connect the drive in USB 2.0, will it work?

        2. If not, will your computer detects the drive if you connect it directly?

        3. Please try using a different drive just to isolate.

         

        JamesGL
        Community Team

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Nov 07, 2016

    Hi algje,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

     

    JamesGL
    Community Team

  • algje's avatar
    algje
    Aspirant
    Nov 09, 2016
    Yes, it works fine in the 2.0 port and directly in my pc or laptop. I will try another drive to be sure and report back asap.
  • nexusone's avatar
    nexusone
    Tutor
    Dec 15, 2016

    Seens like this has been a topic of discussion for like a year now so i tend to think the "firmware" issue is a cover up for a disfunctional 3.0 port.

     

    Can the admins confirm that external 3.0 hard drives actually work when plugged into the USB 3.0 port in the front of the router or is the only option the 2.0 port? 

    This is misleading because the router advertises the ability to connect a drive at 3.0 speeds. 

     

    Are there any known limitiations? Has anyone ever been able to recognize a drive in the 3.0 port?

    Thanks

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Dec 22, 2016

      Hi nexusone,

       

      We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

       

      If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

       

      JamesGL
      Community Team