r7000 ports blocking external hard drive

My Goflex Home external hard drive has dropped off my home network. I do not know why that happened, but for whatever reason, the problem is that the ports it uses to connect to the network, 80 and 443, are now blocked by the router. I have gone to the "port forwarding/port triggering" page on the router website. It shows how to forward ports for specific applications, but not for my blocked device. What should I do?

I have pasted the port forwarding test below.

Test Port Forwarding

Important: The test should be performed by a computer on the same network as your GoFlex Home.

Click the "Test Port Forwarding" button to perform test.

You have 0 out of 4 ports open (going to your GoFlex Home from the Internet). See details below.

Your External IP Address is: 108.53.9.124

Port 21 (FTP access): This port is blocked.

Port 22 (Support): This port is blocked.

Port 443 (Secure Web access): This port is blocked.

Port 80 (Web access): This port is blocked.

Advanced Features

Troubleshooting

tomh4
Feb 21, 2016
OK, I figured it out. The ethernet cable going to the router was broken.New ethernet cable, hard drive back online. It was helpful to realize that the hard drive absolutely had to be listed in the "attached devices" page, as you noted, since that prompted me to look again at the physical setup.

Thanks for your help.

4 Replies

TheEther
Guru
Feb 20, 2016
You need to get your GoFlex back onto your home network first. Otherwise, the port forwarding test will probably always fail.

Try following the step by step instructions provided by Seagate for opening the ports (link). The instructions are for a different router model but you should get the general idea. Note, it suggests that you can use UPnP instead of port forwarding.
- tomh4
  Aspirant
  Feb 20, 2016
  Thanks very much for the link, which provides step-by step instructions from Seagate. UPnP is already enabled on my router. The next step is to enable "http" in port forwarding, which is port 80. Sounds good. But I have to enter the IP address of my GoFlex hard drive, and I don't know how to find that, since it's not showing up on my list of devices. Any thoughts on how to identify the ip address of my elusive GoFlex? BTW, I tried "ping go_flex" from the console of a windows pc, and it did not find the GoFlex.
  - TheEther
    Guru
    Feb 20, 2016
    You should not need to enable port forwarding unless UPnP doesn't work. The Seagate instructions walk you through testing it first with UPnP, then resort to using port forwarding only if necessary.
    
    You can find the IP address of your GoFlex by logging onto your R7000 and clicking on Attached Devices.
    
    If "ping go_flex" doesn't work, try "ping go_flex.local".

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r7000 ports blocking external hard drive