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Forum Discussion
grayjaso1
Jan 28, 2016Aspirant
R7000 problems since latest firmware update - which firmware is stable/should I revert to?
I need to perform a firmware upgrade on one of my r7000 routers that is notably behind in this respect. The one that has been upgraded to the latest firmware has had more network drops and performanc...
- Apr 27, 2016
I previously experienced the same performance issue as you and since I have been using the FW BETA 1.0.5.60 (for at least a couple of weeks now), I haven't seen the performance degradation. Also, a new FW BETA version 1.0.5.62 just came out and you might want to try that. v60 has worked for me so far...
Also, although there seem to be different Community opinions on whether this is really necessary, I did a factory reset on the router before AND after the firmware updates. Then I customized my settings (e.g. passwords, SmartConnect option, MTU packet size setting, etc.) manually to my desired settings. You might want to try that to ensure a 'clean' configuration.
grayjaso1
Jan 29, 2016Aspirant
I'll give that a try. I'll try that on my r7000 that I already upgraded, too. My wired PC passing through the r7000 that I already upgraded has terrible internet (download) performance at 1-3MB vs the 100MB+ I should have. When I bypass the r7000 and go straight to the modem, I'm back up to 100MB. I'm hoping firmware is the issue.
It sounds like I have the same problem MANY other r7000 owners are having with degraded internet performance. Since this issue has been documented going back to early 2015 or even 2014, for most owners the degraded performance occurred >90 days after purchase. So all we seem to be getting from NETGEAR is the standard "We know there are issues with the r7000s and we're working them. However, we can't troubleshoot you without swiping your VISA for a cost well on the way to a new router that probably won't have these issues."
How can NETGEAR even be selling the r7000s knowing that there are lingering serious problems with them? Anyway, I'm hoping that reverting the firmware 'fixes' my issues so I don't have to save up for a replacement quite yet. Also, I was going to go for one of the newer Netgear range extenders, too, but if the r7000 is not going to get me the advertised performance, this will be useless. I'd like to hang in there with Netgear as a relatively long-time customer, but these issues certainly give me pause on future purchases. Anyone from NETGEAR wish to respond?
JamesGL
Feb 06, 2016Master
Hi grayjason1,
Issues on the current firmware has been forwarded already to engineers and they are working on fixing those issues. For now I recommend reverting back to firmware version v1.0.4.30.
- KaptajnenApr 26, 2016Aspirant
James,
i have been waiting patiently for news of a stable firmware for my Nighthawk R7000.
I am running version 1.0.6.28 and I have to reboot every 24 hours... This is not acceptable for a premium product.
Please advise.
thank you
- grayjaso1Apr 27, 2016Aspirant
I previously experienced the same performance issue as you and since I have been using the FW BETA 1.0.5.60 (for at least a couple of weeks now), I haven't seen the performance degradation. Also, a new FW BETA version 1.0.5.62 just came out and you might want to try that. v60 has worked for me so far...
Also, although there seem to be different Community opinions on whether this is really necessary, I did a factory reset on the router before AND after the firmware updates. Then I customized my settings (e.g. passwords, SmartConnect option, MTU packet size setting, etc.) manually to my desired settings. You might want to try that to ensure a 'clean' configuration.
- JamesGLMay 02, 2016Master
Hi Kaptajnen,
Here is the link for the beta firmware.
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R7000-Beta-FW-1-0-5-62/td-p/1078114