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Forum Discussion
R7000 shuts down
For the past few weeks i lose my internet connection at 11 PM
I unplug the router, plug it back in and the next night it shuts down at 11 again.
In the advanced/security/schedule settings nothing was checked so i figured i would be smart and set the start blocking at 2 AM and End blocking at 3AM and guess what, i still lose the internet at 11PM
The software in the router is up to date V1.0.9.88_10.2.88
Anybody have any idea why this would happen ?
7 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
You way out of date on FW:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Fibre modem Gigahub 812-1 No noise on the line and there have been no interruptions to my service from Execulink.
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What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Auto (Channel 4)
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Any Wifi Neighbors near by? If so, how many?
Yes but weak
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Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? YES
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.All been done
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Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
Yes
Seems rather odd to me that any of these settings would shut the connection down at exactly 11PM every night.
And this happens precisely or around at 11pm each night?
Does the Internet or any other LEDs on top show AMBER when this happens?
I would use channel 1, 6 or 11 on 2.4Ghz.
Try newer FW...
