I recently moved house and my work VPN would no longer let me connect while using my R7000. I tried changing a few settings such as disable port scan and DOS protection, disable IGMP proxying, and disable SIP ALG which did not help. Eventually I attempted a factory reset and updated FW which resolved the issue, until today. Since then I have changed no other router settings, but the same problem has come back. Is this an issue with the firmware version I'm on? I'm not sure what would cause this issue to persist when I haven't actually made any changes To be clear, I am using the R7000 in router mode with my ISP router as the modem. If I use my ISP router solely I can connect to the VPN just fine.

GreerLG wrote:I recently moved house and my work VPN would no longer let me connect while using my R7000. I tried changing a few settings such as disable port scan and DOS protection, disable IGMP proxying, and disable SIP ALG which did not help. Eventually I attempted a factory reset and updated FW which resolved the issue, until today. Since then I have changed no other router settings, but the same problem has come back. Is this an issue with the firmware version I'm on? I'm not sure what would cause this issue to persist when I haven't actually made any changes To be clear, I am using the R7000 in router mode with my ISP router as the modem. If I use my ISP router solely I can connect to the VPN just fine.With the configuration above, you have put yourself into a double NAT situation. See here why that is bad: https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad The easiest solution is to configure your R7000 in AP mode.

Sorry I should've been clearer, my ISP router is operating solely as a modem.

What is the brand name and model number of your ISP modem/router? Sometimes, putting a modem/router combination device into modem only mode can be complex. Have you completely powered down your LAN devices and restarted them in sequence from the outside to the inside? What are the specific error messages you get when you are unable to connect to the VPN?

Virgin Media Superhub 2ac, as far as I know it's also made by Netgear I have tried every variation of LAN devices connected to the router, including all but the one in question. I have also tried running it with a static IP, as well as in a DMZ. The only error message I get is saying that it can't connect to the Microsoft Exchange. Other than that it just presents as if it is connected without an internet connection.

What makes you think you have your Virgin Media Superhub 2ac configured for modem only mode? Does your Virgin Media Superhub 2ac still broadcast a Wi-Fi signal? I am thinking the Virgin Media Superhub 2ac does not have a modem only or "bridge mode". That is why you can successfully connect to your VPN when the R7000 is not in the data path. One option would be to put your R7000 into access point mode.

R7000 VPN not working on V1.0.11.136_10.2.120

15 Replies

Kitsap
Master
Sep 02, 2022
GreerLG wrote:
I recently moved house and my work VPN would no longer let me connect while using my R7000. I tried changing a few settings such as disable port scan and DOS protection, disable IGMP proxying, and disable SIP ALG which did not help. Eventually I attempted a factory reset and updated FW which resolved the issue, until today. Since then I have changed no other router settings, but the same problem has come back. Is this an issue with the firmware version I'm on? I'm not sure what would cause this issue to persist when I haven't actually made any changes

To be clear, I am using the R7000 in router mode with my ISP router as the modem. If I use my ISP router solely I can connect to the VPN just fine.
With the configuration above, you have put yourself into a double NAT situation. See here why that is bad:
https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad

The easiest solution is to configure your R7000 in AP mode.
- GreerLG
  Aspirant
  Sep 02, 2022
  Sorry I should've been clearer, my ISP router is operating solely as a modem.
  - Kitsap
    Master
    Sep 03, 2022
    What is the brand name and model number of your ISP modem/router?
    
    Sometimes, putting a modem/router combination device into modem only mode can be complex.
    
    Have you completely powered down your LAN devices and restarted them in sequence from the outside to the inside?
    
    What are the specific error messages you get when you are unable to connect to the VPN?

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R7000 VPN not working on V1.0.11.136_10.2.120