R7000 Webex Issue

Question

I can no longer connect to&nbsp; Webex sessions via my router. It doesnt matter if I use wifi or wired same issue.&nbsp;Also if my phone is using wifi it will not connect either. I get a timeout error for taking to long to connect. If I turn off my phone wifi it will connect to Webex using cellular. Webex has a test site and my router is not letting me get to it either.Any Ideas !&nbsp;

CDean · Answer

I just want to post an update on this issue.

It turns out that my issues returned. Not just with a particular website but other websites as well.

I read the Netgear message Boards and found that if you Clone the Mac address it will fix this issue.

Its hard to believe but it fixed the issue instantly. I need to mention you should reboot your Cable Moden and Router after the change.

I am not sure why this issue just popped up on a 2 + year old router. Probably has something to do with Comcast !

michaelkenward · Answer

CDean&nbsp;wrote:
I can no longer connect to&nbsp; Webex sessions via my router. It doesnt matter if I use wifi or wired same issue.&nbsp;
&nbsp;

What happenes when you try?
&nbsp;
What tells you that it is the router that is getting in the way?
&nbsp;
Any error messages? Prompts? In what?

CDean · Answer

Thats for the reply.I got it fixed !First I connected to the Cable Modem directly and all was fine.That put me back to it being a router issue.I started turning off optional items in router.When I turned off Qos ... My wired and wireless devices were able to connect to the webex test site without timing out or giving me unable to connect to server messages. .&nbsp;Not sure why ???&nbsp;

michaelkenward · Answer

CDean&nbsp;wrote:
&nbsp;
I am not sure why this issue just popped up on a 2 + year old router.&nbsp; Probably has something to do with Comcast !
&nbsp;

Sounds like an excellent guess. After all, it is the receiving end that checks the Mac address when you connect.. And ISPs can be picky about what you connect.
&nbsp;
Nice bit of detective work Sherlock.&nbsp;

Grover23 · Answer

michaelkenward&nbsp;wrote:CDean&nbsp;wrote:&nbsp;I am not sure why this issue just popped up on a 2 + year old router.&nbsp; Probably has something to do with Comcast !&nbsp;Sounds like an excellent guess. After all, it is the receiving end that checks the Mac address when you connect.. And ISPs can be picky about what you connect.&nbsp;Nice bit of detective work Sherlock.&nbsp;I have a R8500 router that also has stopped connecting to Webex. I was hoping to try the solution above about cloning the Mac address, but wasn't sure how to go about that. Mind typing out a step by step guide? Thanks in advance! :)

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R7000 Webex Issue

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