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Forum Discussion
R7000
Firmware Version
V1.0.11.136_10.2.120
Windows 11 pro
Router shows not connected when the connection is good
15 Replies
What modem/gateway/ONT sits between the router and the Internet?
Thru Spectrum
JASIV wrote:
Thru Spectrum
That is not the make and model of a modem or ONT.
It is the name of an Internet service provider. Over the years most ISPs have handed out dozens of different devices with different features.
Has a power OFF of the Hitron EN2551 modem and the R7000 for 1 minute then back ON with the Hitron modem first then R series router been performed?
Be sure your using good quality LAN cable between the modem and router. CAT6 is recommended.
Swap cabling out and test.
Not connected is an indication of bad cable or ISP modem not giving too service to the router.
JASIV wrote:
Firmware Version
V1.0.11.136_10.2.120Windows 11 pro
Router shows not connected when the connection is good
