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MSDMgoo's avatar
MSDMgoo
Aspirant
Sep 03, 2018
Solved

R7000P to Frontier Arris NVG443b - can it be done?

I've been unsuccessful hooking up my R7000 AC2300 to Frontier. The existing is Arris NVG443B. Have I chosen the wrong unit? Tried going from Arris LAN to R7000 internet and lost internet all around. Tried using only the R7000 and that was a non-starter. Hoping to find answers for novices. I was looking for a plug n play unit from Netgear. I have 100/100 but can't get more than 5 feet from the Arris for it to work with devices. (Frontier suggested they couldn't help because the new router is third party) BTW - unable to locate the Netgear customer support numbers on the site just to ascertain if I purchased the correct unit for my application.
  • > [...] this will get me started down the right path with the wi-fi only
    > option. [...]

       I don't know what that means.  A wireless access point is called that
    because it provides wireless access, but when a router is configured as
    a WAP, its LAN Ethernet ports should still work, so it would not be
    "wi-fi only".

    > [...] The Netgear unit locked up the Arris unit's internet (blue to
    red) security? [...]

       I don't know what that means.  As I said, properly connected, even in
    full-function router mode, an R7000P should not greatly disturb the main
    router to which it's connected.

    > [...] I'm afraid I'm clueless as to what eq I need, [...]

       As I said, adding a WAP (such as an R7000P configured as a WAP)
    should be a reasonable way to go for improved wireless coverage.

    > [...] Frontier could only offer advice to buy their Netgear extender
    > that they admitted was sub-optimal. [...]

       I don't know what that is, either.

5 Replies

  • > I've been unsuccessful hooking up my R7000 AC2300 to Frontier. [...]

       What is the purpose of adding the R7000P?  (Note that "R7000" and
    "R7000P" are two different products.)

    > [...] The existing is Arris NVG443B. [...]

       Ok.  That's a DSL modem+router.

    > [...] Tried going from Arris LAN to R7000 internet [...]

       Sounds harmless, but probably sub-optimal.

    > [...] and lost internet all around.

       Defined how, exactly?  I would not expect connecting the WAN/Internet
    port of an R7000P to a LAN port on the NVG443B to have any serious
    effect the operation of the NVG443B.  As usual, showing actual actions
    with their actual results (error messages, LED indicators, ...) can be
    more helpful than vague descriptions or interpretations.

    > [...] Tried using only the R7000 and that was a non-starter. [...]

       If you need a DSL modem, then removing your only DSL modem might be
    unwise.

    > [...]  I was looking for a plug n play unit from Netgear. I have
    > 100/100 but can't get more than 5 feet from the Arris for it to work
    > with devices.

       Which "devices"?  I know nothing about the wireless range of an
    NVG443B, or your environment.

    > [...] ascertain if I purchased the correct unit for my application.

       What is your "my application"?  Are you trying to extend the wireless
    range of the NVG443B, or what?  If so, then you may want to configure
    the R7000P as a wireless access point.  Visit http://netgear.com/support
    , put in your model number and look for Documentation.  Get the User
    Manual.  Look for "Use the Router as a WiFi Access Point".

    • MSDMgoo's avatar
      MSDMgoo
      Aspirant

      Thank you, this will get me started down the right path with the wi-fi only option. 

      Regarding devices, with the Arris surfboard there;'s no range for laptop, AC and n receivers in a PC, the i-phone won't connect to 5g unless there are no walls between me and the Arris unit.  The nighthawk looked like a good way to go and I undoubtly bought more or something different than I should have.  The Netgear unit locked up the Arris unit's internet (blue to red) security? - and Frontier helped me reset the unit to get the internet flowing through the unit again. 

      I'm afraid I'm clueless as to what eq I need, Frontier could only offer advice to buy their Netgear extender that they admitted was sub-optimal.  My service is fiber to analog - Vantage.

      • antinode's avatar
        antinode
        Guru

        > [...] this will get me started down the right path with the wi-fi only
        > option. [...]

           I don't know what that means.  A wireless access point is called that
        because it provides wireless access, but when a router is configured as
        a WAP, its LAN Ethernet ports should still work, so it would not be
        "wi-fi only".

        > [...] The Netgear unit locked up the Arris unit's internet (blue to
        red) security? [...]

           I don't know what that means.  As I said, properly connected, even in
        full-function router mode, an R7000P should not greatly disturb the main
        router to which it's connected.

        > [...] I'm afraid I'm clueless as to what eq I need, [...]

           As I said, adding a WAP (such as an R7000P configured as a WAP)
        should be a reasonable way to go for improved wireless coverage.

        > [...] Frontier could only offer advice to buy their Netgear extender
        > that they admitted was sub-optimal. [...]

           I don't know what that is, either.