R700p reboots randomly

Question

Hello,&nbsp;I am running into an issue where my R7000P will reboot itself during the day.&nbsp; Not sure why this is happening but it is awful strange. I am trying to troubleshoot this but since it happens intermittently it is difficult to diagnose. I took a look on the web and it appears that the latest firware is 1.3.2.126.&nbsp; I am running version 1.3.1.64_10.1.36 on the router.&nbsp; When I go to the advanced tab and select check for firmware update it says No new firmware version is available.&nbsp; So now I am suspect.&nbsp;&nbsp;I thought I would go to the logs and see if there was anyting in there that would give me a clue.&nbsp; I go and try and send my self the logs but I cant seem to get the router to send anything to my gmail address.&nbsp; I did some digging and I have tried smtp.gmail.com ports 465 and 587 but neither have worked.&nbsp; I used to have the logs working on my R7000 router until that one died so I am not sure why it doesnt work with the 7000P.&nbsp;&nbsp;I turned off auto update today to see if that is causing the issue we will have to see.&nbsp; I recently purchased the router and it was working fine for several months but now the router has become unreliable.&nbsp; Working from home like everybody else has made this even more inportant.&nbsp; Oh yeah also now that my College kids are taking their finals on line I cant afford to have the network go down.&nbsp; The router is plugged inot a UPS so power supply to the router is not an issue.&nbsp;Any Suggestions???

plemans · Answer

What I'd try first? updating the firmware to the newest version.

You can download it from the support site and manually update.

get the firmware, manual, guides here:

https://www.netgear.com/support/product/r7000p

and heres a walk through of how to do it.

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

After updating, see if it works right, if it doesn't, do a factory reset and a clean install (not from backup). Reason why is the R7000P got the netgear armor upgrade and some old settings can sometimes cause issues.

If that doesn't help then we could potentially try downgrading to the version prior to netgear armor and see if it was an armor issue on your device.

Paul_Mc · Answer

Ok so I just was able to download and update the firmware.&nbsp; I will have to monitor this and see if the re-boot issue is addressed.&nbsp; I did stumble upon something that might be worth noting.&nbsp; It appears that several weeks ago (10/27) I downloaded and installed the Netgear Genie software.&nbsp; I am not sure if this caused the issue or not but I thought I would share it.

Paul_Mc · Answer

12/7 Update Well still having an issue and th router was nice enough to drop right in the middle of one of my college students final very nice.&nbsp; I will be doing a reset to factory later today.&nbsp; COMPLETELY UNACCEPTABLE.&nbsp; It might be time to move my entire organization to another brand.&nbsp;&nbsp;

Paul_Mc · Answer

12/8 Well I did not get to factory reset the router yesterday and before I go forward I did some more looking.&nbsp; Most of the posts point to not reloading the old config that I have saved.&nbsp; Ouch!!&nbsp; &nbsp;I have over 70 reserved addresses in the router and I really dont want to have to re-enter all those MAC addresses.&nbsp; I came a cross a post where it indicated that I could use telnet to dump the addresses and then create a script to upload just those reservations.&nbsp; By chance is there a way to just restore the address reservations and not the rest of the settings?&nbsp;My guess is no but I figured I would ask.&nbsp; The telnet approach did not work for me becasue I could not open the connection on port23.&nbsp; When I looked online I found a description on how to get around this but it was 3 pages of instructions.&nbsp; Any guidance here would be appreciated.&nbsp;On another post I saw a mention that the firmware worth flashing would be 1.3.0.20 since this was before the Armor capability was introduced.&nbsp; It appears that there are a lot of complaints about that.&nbsp;&nbsp;&nbsp;Thanks in advance

antinode · Answer

&gt; [...] Most of the posts point to not reloading the old config that I&gt; have saved. [...]&nbsp;&nbsp;&nbsp; You can try it.&nbsp; Then, if the problem persists, you can try asettings reset and _not_ reloading.&nbsp;&gt; [...] I came a cross a post [...]&nbsp;&nbsp;&nbsp; Thanks for the helpful link.&nbsp;&gt; [...] I could use telnet to dump the addresses and then create a&gt; script to upload just those reservations. [...]&nbsp;&nbsp;&nbsp; Was this mentioned as a theoretical possibility, or were actualinstructions included?&nbsp;&gt; [...] is there a way to just restore the address reservations and not&gt; the rest of the settings?&nbsp;&nbsp; Not, so far as I know, in any Netgear firmware.&nbsp;&gt; [...] The telnet approach did not work for me becasue I could not open&gt; the connection on port23. [...]&nbsp;&nbsp;&nbsp; On the models (firmware versions) where Telnet access still works, itmust be enabled explicitly.&nbsp; Some models have a "debug.htm" page on themanagement web site which has such an option; others can be provokedusing an external program.&nbsp; (I use the program which I modified:http://antinode.info/nte/ , but a Web search for terms like, say,"Netgear Telnet enable" should find others.)&nbsp; I don't know what's truefor an R7000P with your firmware version.&nbsp;&nbsp;&nbsp; But I doubt that this is a practical solution.&nbsp;&gt; On another post I saw [...]&nbsp;&nbsp;&nbsp; Thanks for the helpful link.

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R700p reboots randomly

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