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Shiverman45's avatar
Shiverman45
Aspirant
May 03, 2023

R7450 how do I access and change the firewall

My wife recently started working for a company based out of Germany and they sent her a laptop with their specific software installed on it. Our router won't allow the software access and the company's tech guy said it's most likely because of a firewall. I tried disabling settings from the Nighthaawk app but I couldn't find a way to do it so can anyone suggest another way to login to my router settings and remove the firewall?

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 03, 2023

    What modem/gateway do you have? 

    Have you tried give the laptop a reserved IP address and then putting it in the netgears DMZ?

    • Shiverman45's avatar
      Shiverman45
      Aspirant
      May 03, 2023

      My modem and router are all in one. I'm not sure how to do either of those things you mentioned. 

      • plemans's avatar
        plemans
        Guru - Experienced User
        May 03, 2023

        The R7450 isn't a modem/router. Its a router-only device. 

        So its connected to something,what is that? 

        The manual would be a good place to start with what I recommended. 

        There's a support site with access to manuals, firmware, install guides, etc.
        Go to https://www.netgear.com/support/
        Type in your model number and from there it'll take you to the above.
        Its a great resource to start with.