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jszar's avatar
jszar
Aspirant
May 03, 2017
Solved

R7500 - No Internet on wifi network

R7500 Nighthawk X4 AC 2350 / Firmware v1.0.0.94 / Mostly Mac devices / Home use

 

The LAN connection to my iMac USUALLY works, sometimes it does not though. The internet light on the router is blinking white (good internet connection). However no wifi connected devices will connect to the internet. The only fix I've found is restarting the router, which takes ~2 minutes, then it's fine for a 24-36 hour period before the problem comes back. All wifi devices show a solid wifi connection. No firmware updates available. Router has DNS address in routerlogin.net.

  • Hi jszar,

     

    1. When no internet on wifi, does wired works?

    2. Try setting DNS Address 4.2.2.2 or 8.8.8.8 under internet setup.

6 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired

    Hi jszar,

     

    1. When no internet on wifi, does wired works?

    2. Try setting DNS Address 4.2.2.2 or 8.8.8.8 under internet setup.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired

      Hi jszar,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired

        Hi jszar,

         

        Is the connection still stable?

  • Wired almost always works. Reset the settings yesterday to your suggested, and it seems to have fixed it. Giving it a solid two days before I say full success though. Thanks!