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Cozd's avatar
Cozd
Tutor
Jan 28, 2021
Solved

r7800 recently started giving 403 error for google/search and most netgear/support sites

i get 403 errors when trying to use google/search and when trying to netgear support sites. I do not get these errors when going straight through the modem or when I use mobile data on my phone. It is defiently the router causing the issue. Seems to be rerouting or blocking sites. I have tried to restore factory settings and also tried installing a previous firmware file. The firmware install and updates work fine but do not change anything. I am at a loss of what to try next. Any ideas greatly apreciated.

  • do you have a screen snip of the internet setup page? 

    Have you tried a factory reset and reinstall? 

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem/gateway is it connected to? 

    What firmware is on the router? 

    Is this a new issue or has it been going on for a while

    • Cozd's avatar
      Cozd
      Tutor

      motorola sb6121 modem - Problem does not exist when connected straight to modem

      Router Firmware Version V1.0.2.80

      Noticed this a couple of days ago but it was using wifi on my phone and didnt really chase it. Just started chasing it today. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        try using a different dns provider. 

        Try googles at 8.8.8.8 or 8.8.4.4

        or cloudfare at 1.1.1.1