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R7960P updating issues 1.4.1.64
R7960P — Nighthawk X6S AC3600 Tri-Band WiFi Router
Firmware version 1.4.1.64 will not update, have tried: automatiacally updating factory resetting the device, tried going through Advanced/Administration/Router Update and uploading the update manually from downloaded desktop.
Not sure what to do next, I am sure other people are having issues with this as well but I have not found a fix yet.
Current firmware version 1.4.1.44 1.3.5
Please help
- Thank you Oldbob, I tried to same thing.
Do not buy netgear routers.
12 Replies
Nice to see another report. Same problem here.
Router is R7960P with 1.4.1.44_1.3.5 firmware.
GUI Language Version did update on one attempt to V1.4.1.66_2.1.46.1, but the firmware version remains the same after four attempts from the router's admin page. No errors are shown or logged on the router. I've reset to factory defaults, powered off for a couple minutes, but no joy so far.
We have two of these. The one that was acting as our egress router is stuck in a boot loop of some kind which led me to the Dec 20 vulnerability reports and this update attempt.
Back to searching...
I have had the same problem all along with the R7960P that only updates the GUI and not the firmware or maybe it IS updating but not updating the number so it looks like I need an update all the time..I posted a question myself before i saw this post so maybe someone will finally see our issue and get this corrected. Love the router..but this feature has been a pain in my side and even customer support had no answers other than return router.
- I agree the router is great! I am just hoping that netgear sees this and resolves the issue with a firmware update or something. I am not as tech sophisticated as some, but am no novice. I don't think it should be this hard. I have looked at many other forums for answers but have not found any that worked for me obviously.
Tldr: netgear please help.
OldBob wrote:I have had the same problem all along with the R7960P that only updates the GUI and not the firmware or maybe it IS updating but not updating the number so it looks like I need an update all the time..I posted a question myself before i saw this post so maybe someone will finally see our issue and get this corrected. Love the router..but this feature has been a pain in my side and even customer support had no answers other than return router.
Hello OldBob,
Yes, it's a disappointing response from Netgear for $300 routers. Appearances suggest they've orphaned these things or are simply unable to keep up; their advisories indicates their entire router product line is affected by pre-auth vulnerabilities. We can't afford delayed or MIA responses like this so we've removed ours from service and are returning to open source routing solutions. It's a little more work up front but the flexibility is infinite. Good luck on your end!
Faced the same problem, learned about vulnerabilites and tried to update from V1.4.1.50_1.3.10. No luck, tried auto update, manual update and update from the Android app. Is it a known bug or the router was hacked and firmware updates got disabled? Looks like I will have to return it to Costco.
Dear Netgear,
Do you care at all about your customers?
It seems that TP-Link and Asus have won my business.
I am returning this item to Costco, I am so thankful for their return policy.
Sincerely,
Tom
bizadam wrote:
Dear Netgear,
Do you care at all about your customers?
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
"official" support never was able to help me even when under the warrantee. Only offered for me to return my new router as my expense and they would send me a recondditioned one for which I also paid freight..That did not sound like a good option. To date, my router app tells me it updated and yet never updates the number or it never updates..oh well..
