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R8000 - Cannot administer router via wired connection
I have logged a support ticket, but I figured I would throw my question out here as well.
I just got a new R8000 today and went to set it up, but I can't seem to administer the router through the wired network. I have tried all the addresses from the manual
None of those work...on the wired network.
Now, if I log in to the wireless network, all administration works just like it should. I can attach straight to any of the addresses above, with the exception of the 192.168.0.1, as that is not my subnet. I have been able to configure all of the bands, setup internet connectivity and security settings. No problem. The wired machines can connect to the internet fine and they show up correctly on the LED's of the router (the printer is only a 100Mb connection, so shows up amber, all the rest are white). But I still cannot access the router directly using a wired connection.
Is there some setting I am missing that would cause this? If it wasn't for my laptop, I would have been in trouble, because none of my wired machines could access it.
Hi jbrandibas,
Please try the steps on the KB article below.
12 Replies
Do you have any antivirus software like Kaspersky on your wired computers?
I do have Kaspersky, but I tried pausing protection and that didn't help.
jbrandibas if you have a license key of Kaspersky keep a copy then uninstall the software access the UI then reinstall it again UI is working. Let us know what fix the issue if it is IPv6 or Kaspersky
Under the "Advanced" menu, go to "Advanced Setup," then to "IPv6." At the right side of the page there is a pull-down menu... set it to "Pass Through" and click the green "Apply" button. Now try to administer the router using any one to the addresses you listed. This worked for me.
When I get home, I will give the IPV6 solution a try.
- What ended up happening?
Still not working but I am almost 100% certain it is my antivirus firewall. Oddly enough if I turn off protection, it still won't let me access it. I use Kaspersky, and a few people have said that they wound up un-installing it and it would let them access the router page. That seems a bit excessive to me, I would rather fine out why the firewall is blocking it.
Thsi is what I get in the browser:
This webpage is not availableERR_CONNECTION_RESETThe connection to 192.168.1.1 was interrupted.Check your Internet connectionCheck any cables and reboot any routers, modems, or other network devices you may be using.Allow Chrome to access the network in your firewall or antivirus settings.If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.If you use a proxy server...Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect "Use a proxy server for your LAN".
