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Forum Discussion

Yanlisman's avatar
Feb 07, 2021
Solved

R8000 - connectivity issues

Hi Team

X6 R8000 router

4MKC997AA02AC

Firmware V1.0.4.68_10.1.75

Internet speed test "Good", phone app shows111.33 down, 9.8 up

Panel lights:

Power: Solid white

Internet: flashing white

2.4: solid white/flashing white

5:solid white/flashing white

And ethernet connections all white

 

Problem:

I'm using the "Smart connect" function (and have tried with it off) and our network devices are all experiencing bad connectivity and numerous drop outs. The "home testing" on the phone app shows huge variance with connection rates, 95% signal and only 6Mbps, press again and 95% signal and up to 108Mbps from the same location (say lounge).

If however I enable a guest network and allow open access (no PW) all devices have no issue connecting to this and retain a stable connection, but at only 2.4 which is expected - even in the more remote areas of the coverage.

 

I've scanned channels and tried both the "any" option and also fixed the channel to the "great" one. No difference.

 

Any ideas?

 

Rob

 

 

 

  • plemans's avatar
    plemans
    Feb 07, 2021

    from the downgraded version. Once downgraded, then do the factory reset/reinstall. Reason why is old settings can cause issues when switching between firmwares. 

12 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem is it connected to? 

    Try installing version 1.0.4.28 of the firmware over a hardwired connection, then do a factory reset and a clean install (not from backup). Then disable auto-updates and try it. the newer versions have netgear armor and some devices struggled with armor

    • Yanlisman's avatar
      Yanlisman
      Guide

      Hi Plemans

       

      The router is connected to a Virgin media 3.0 hub running in modem mode.

       

      I assume you mean do a factory reset first and then update firmware via a hard wired connection?

       

       

      • plemans's avatar
        plemans
        Guru - Experienced User

        install that version of firmware, then do the factory reset and clean install