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R8000 not working at all
I purchase the Nighthawk R8000 Router almost a year and a half ago. On Tuesday this week (the 14th), we started experiencing connectivity issues with the Wifi. Some of our devices were failing to connect, but we thought it was Comcast since there were some vans doing installation up the street. Really didn't think too much of it since later that night it finally connected. On Wednesday, not only did the wifi stop working, the router as a whole stopped working. It was connected to the network, but I couldn't get to through the app on my phone or through the browser on my desktop. I tried resetting it, but it looks like nothing happens. The power light and the 2.4 ghz, 5ghz, USB 3.0 and 2.0 lights are lit, but that's all. When I depress the reset button, I do not see the lights flash at all like the manual reads. Does anyone have any ideas on how to reset the router or access it? Or is it just completely dead? Thank you.
Hi Harleykins,
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15 Replies
Hi harleykins,
1. What is the color of the Internet light?
2. Can you go online when your computer is directly connected to the modem?
3. Press the reset button at the back of the router for 30 secs or until the power flashes orange.
Thanks for your reply! There is no internet light. I can access the internet just fine connected to my computer. Because I'm a bit of a packrat, we're using our old router for our home and not having any issues with connectivity. I've held the reset button for a few minutes and nothing happens, no lights flash. They just stay lit to white.
Hi harleykins,
1. When connected to the router, can you still get an IP address on your computer. If yes, what is the IP address? And can you ping the default gateway?