R8000 Requiring weekly rebooting (help!)

Question

Hello everyone. I just upgraded from a R6400 that we had for several years to a R8000 about a month ago. The R6400 in the whole time we had it was only rebooted when we were doing upgrades, no problems ever with it staying online.
Moving now to the R8000, we have been having to reboot the router at least once a week since switching to it. No rhyme or reason or specific time of it hanging up. It has become a pain as well with work and school (from home).

Anyone else had similar problems or suggestions?

The firmware we are currently running is v1.0.4.68

Edit: one important thing I forgot to mention. When it decides to have this little ‘hiccup’ issue often what will happen is the router will appear to disconnect devices. When we try to reconnect to the router (we can see its name clearly in the list to connect to) it will ask for the password for some reason and when you try typing it -
It will not accept it. The only way to get back in to the router/wifi is to reboot it at this point.

Beck73 · Answer

Right, I honestly didn't understand you I didn’t take it wrong. It just looks like a simple plastic box though, no lights no nothing. The company that installed it years ago put it along the walk. The fiber runs into one side and an ethernet cable comes out the other.

plemans · Answer

I would give the firmware change a shot and see if it helps. Not all the r8000's played nicely with armor for some reason.&nbsp;

plemans · Answer

if it does fix the issues, there are 3rd party firmwares for the r8000 that might work. Again, they're 3rd party so you won't find them on here.&nbsp;But you can also try newer versions of the firmware as well.&nbsp;For best results, I've seen people reset the router, then manually update the firmware, then do another factory reset and clean install. Its a bit long of a process but its worked for some when they're having issues on the newer firmware.&nbsp;

plemans · Answer

What modem/gateway is it connected to?&nbsp;Did you ever try a factory reset and clean install (not from backup)?

Beck73 · Answer

I’m not sure I understand your first question. I have fiber via a local provider. It doesn’t require any sort of login. The fiber runs directly into the router via ethernet.

As for your other suggestion, I had not tried that. I just attempted it a few minutes ago and reset the router (via the hole in the back) and went thru the process of redoing the settings.
It seemed fine for about an hour - I had still been tweaking things then suddenly I could no longer refresh any pages. When I tried going to Google, I was dead in the water.
I closed the browser and tried rejoining the network and got that same message as before asking for the password (getting it on all devices now) just like usual.

Just for giggles I tried putting in the password that came with my router and it isn’t working either, prior to me changing it after resetting the router.

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R8000 Requiring weekly rebooting (help!)

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