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N3th4wk's avatar
N3th4wk
Aspirant
Mar 05, 2023

R8000 router connected with BT FFTH

Hi, I need help in setting up my R8000 router with a BT hub after we have just had installed FFTH. The Bt engineer has connected the Fibre to one of my 4 ethernet connections on the BT hub, and enabled a passthrough on the hub

I have then connected the R8000 to the BT hub via ethernet, but where do I connect it to , the yellow or black ports on the R8000. I have tried the yellow one and I get a solid amber light on display for internet - so that isn't working

I cant connect to the R8000 via the app to allow me to set up the PPPoE which I then think would allow me to connect the Black BT port to the Black R8000 port, but I cannot get the app to complete this

The BT Hub is working as expected, and I have other ports connected to PC / BT whole home discs, which is what I want to remove and replace with the R8000

Been at this for 2 days and cannot fathom the connections out, do I need to alter any other settings

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 05, 2023

    Has to be the Yellow WAN port in back of the R8000.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Try the R8000 in AP mode with out IP Pass thru on the ISP router.