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Nighthawknoob's avatar
Nighthawknoob
Follower
Jun 17, 2016
Solved

R8000 will NOT register to Readycloud

Hello,

 

So I am trying to register my R8000 router (frimware version V1.0.3.4_1.1.2) through the admin page but I get the error message:

"Registration failed. Please check your user name and password and try again."

 

I know I am putting in the username and password right seeing as to how I can logon to the ReadyCloud website.

 

Here are some troubleshoot steps that I have tried (all through the admin page):

1) Factory reset

2) Reinstall firmware using Netgear support

3) Change password of ReadyCloud to not include special characters

4) Make another ReadyCloud account

5) Wait a week and try again

 

Nothing seems to be working. I would appreciate any adivse!

 2f

Troubleshooting
  • mwall's avatar
    mwall
    Jul 15, 2016

    Hi, the message I got was

    Registration failed. Please check your user name and password and try again.

     

    By coincident I found a comment in a forum that ReadyCloud do not accept certain characters in the MyNETGEAR password.  I removed a "&" character and just used letters and digits in my password. 

    After that it worked!

    So Netgear should definitely corrct the bugs in their software. There is a lot of people out there struggling with this issue.

     

    Thanks for your replay

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