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JayT11's avatar
JayT11
Follower
Dec 14, 2022

R8000P losing name wifi

So i have been using the CM 1200 and the netgear R8000P for 2 years. Then i got my new home internet from TMobile. So i tried the new wifi,and i did try to connect the r8000p to the Tmobile home inter thing. Then i know it not fast enough. So i switch it back to my last wifi but it gone. Wifi name,and even i cant connect it back to nighthawk app. Any recommendations?

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 15, 2022

    The CM1200 is a modem only, would not have any wifi.

     

    Be sure the R8000Ps wifi LED button on top is ON and enabled. Press it for 5 seconds then release if it's OFF.

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 16, 2022
    JayT11 wrote:

    So i switch it back to my last wifi but it gone. Wifi name,and even i cant connect it back to nighthawk app. Any recommendations?

    You can't just switch between devices by unplugging the R8000P and replacing it with the unnamed "Tmobile home inter thing" and back again.

     

    Not sure what "it gone" means, but when you change your network hardware, you should restart things in the right order.

     

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.