NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ChrisRogers91's avatar
ChrisRogers91
Tutor
Mar 01, 2016
Solved

R8500 Reboot Loop

My R8500 seems to have crashed today, and is now stuck in a reboot loop. I was working (connected to the router via wifi), and the network dropped. I got up to see what the issue was and could see th...
AC5300
AC5300 NIghthawk
Firmware
Nighthawk
R8500
Troubleshooting
X8
  • ChrisRogers91's avatar
    ChrisRogers91
    Mar 09, 2016
    FWIW, when the support team contacted me (OP), they said it was a hardware issue, and shipped me a new unit (just arrived today).

    Best,

    Chris
pablocr's avatar
pablocr
Aspirant
Mar 16, 2016
Just got this router only changed the SSID via the app and now its in a reboot loop, reset does not work, is there an article or phone number to permanently fix this?
rlaroch1's avatar
rlaroch1
Guide
Mar 16, 2016

I wish I knew the answer to that. Sounds like it's in the same exact condition as mine. I even hooked up the serial interface, invoked a blinking amber power light (restore mode) tried to tftpd the firmware with puTTY and that - sadly - didn't work. Somehow it doesn't seem right that such an expensive product would so easily brick!!!!!