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Forum Discussion
R9000-Defective 2.4ghz chipset
Hi There,
It would appear that my 2.4ghz radio/chipset is dead on my R9000.
It happened right after flashing to the latest firmware file.
I know this router is 3+ years old, but is there any way to send this in for repair, or can you point me in the direction of who performs repairs on these R9000's?
When I connect serial to it and use putty to watch the output, the router will yield the following:
CPU Temperature: 35
thermaltool: wifi1: No such device
2G WiFi Temperature:
5G Temperature: 42
11AD Temperature: 53.964
Antenna Temperature: 51.875
thermaltool: wifi1: No such device
This was a very expensive piece of hardware to go bad in 3 years- I'd appreciate any assistance.
8 Replies
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You might make contact with NG support to see if they have such a service. Might incurr additonal costs for support though.
Another option if the router can't be repaired is to disable the wifi radio on the router fully and connect up a external 2.4Ghz wifi AP for 2.4Ghz signals. Or even turn off both radios and connect up a newer dual band AP ethernet connected to the router. Can connect up another R9000 in AP mode or find something like a Orbi system or anything to run in AP mode while using the R9000 has the main host router.
Did you do a factory reset after the firmware upgrade? You can try that, and if that doesn't work try reloading the previous firmware manually and see if the previous firmware revives the 2.4g chipset. Let us know what happens.
I fully reset the NVRAM as outlined in this post: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R9000-AD7200-x10-Firmware-Ver-1-0-5-24-kills-WiFi/m-p/2086350/highlight/true#M189250
And there's no purpose in hooking up a separate AP to keep this router in place. The freaking thing cost $400+ when new. It should last more than 3yrs.
It appears that the flash somehow fried the 2.4ghz chipset....This is not a one-off instance either. Netgear knows about their design flaw in this router.
Might anyone know the best way to utilize putty and the R9000's serial connection to 100% rule a hardware failure vs. simply software?
Might include soldering a JTAG connection to the motherboard and connecting up a USB to serial adapter.
Something you might find more information on over in the DD-WRT forums.
- The R9000 already has the serial headers on it and I already have the router open and have already putty'd into it.... But I digress, this clearly isn't the place to be asking. I was hoping an actual Netgear support person roams these forums.... Can anyone point me to the right person?
