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R9000 problem - Cannot connect network drive located on a Mac for use in Plex
Hello. I have successfully set up a new R9000 router. I am unable to connect a shared network drive for use in Plex. I am able to successfully connect a shared drive located on a PC running Win7, but ...
I can't see the pictures...yet...I guess they have to be authorized by NetGear first - so when I can I'll be able to confirm your settings.
I'm on 10.13.4 at the moment and that's working for me. Could be that there is an issue with 10.13.3 and it will be fixed in the 10.13.4 release.
I'm wondering if this could be down to signing being enforced from the Mac, I have this disabled on the mahine I was connecting to as it caused varioous slowdowns when accessing a QNAP NAS, albeit fine when accessing Windows 2016 shares, which still was confirmed to use sharing.
https://support.apple.com/en-gb/HT205926
Pay attention to the 2nd part of the article, "Turn off packet signing on a macOS computer that hosts SMB shares"
Case850 - No need to be so abrasive. You obviously don't understand macs and the security laters in the OS - High Sierra has changed things and SMB is far more secure than Sierra (for example), some of the apple forums have recommended downgrading the OS where a Windows 2008 server or XP/Vista machine has been unable to connect, and this has worked - personally I think this to be a signing/encryption enforcment issue.
Thanks for your suggestion.
Do you have your share running on High Sierra?
Unfortunately, I have had no success.
I have a user account called "routerplex" and I have enabled the user account. Please see my settings below. Do you see any issues with them?
Thanks again!
I can't see the pictures...yet...I guess they have to be authorized by NetGear first - so when I can I'll be able to confirm your settings.
I'm on 10.13.4 at the moment and that's working for me. Could be that there is an issue with 10.13.3 and it will be fixed in the 10.13.4 release.
I'm wondering if this could be down to signing being enforced from the Mac, I have this disabled on the mahine I was connecting to as it caused varioous slowdowns when accessing a QNAP NAS, albeit fine when accessing Windows 2016 shares, which still was confirmed to use sharing.
https://support.apple.com/en-gb/HT205926
Pay attention to the 2nd part of the article, "Turn off packet signing on a macOS computer that hosts SMB shares"
Case850 - No need to be so abrasive. You obviously don't understand macs and the security laters in the OS - High Sierra has changed things and SMB is far more secure than Sierra (for example), some of the apple forums have recommended downgrading the OS where a Windows 2008 server or XP/Vista machine has been unable to connect, and this has worked - personally I think this to be a signing/encryption enforcment issue.
Case850. Ah ha, you're not fully understading the OP's issue, it's not the mac connecting to the ReadyShare - Share, but the R9000 connecting to a share on the Mac via the Plex interface - there is an option in there to add a "Network Drive Connection from Local Network for the Plex Media Library"
@agnj - is the error you're getting "Your router can't connect to your network drive because of network errors." - I've just tried re-enabling signing on the Mac and that's the error I'm now getting - so looks like signing is the issue when accessing shares on the mac from the Plex interface.
@Case850 - Yes, the R9000 has had issues and things haven't worked properly since dxay one, but the latest firmware seems to have fixed a few issues along the way, although there are still several niggling little things that need to be resolved.
xnsys = Boss
It was the packet signing issue! I followed the suggestion in the Apple KB article and it now works! Netgear must have tested it with older flavors of MacOS, but the newer SMB security settings are not compatible with the router out of the box. Hopefully, they will address it on an update. For now, this is a usable workaround since my clients and server are all on the same secure network.
Thanks very much for your suggestions and for working this out with me!
UPDATE:
The solution did allow me to add the Mac network drive,which is why I am keeping it marked as the solution, but, unfortunately, Plex is still not functional.
Within minutes of adding the drive, the little network drive icon in the Genie interface turns from green to a drive with a small red "x" on it. Apparently, the router thinks the drive is offline, even though it is not.
Plex creates a library with the network drive. However, when it scans for movie files it finds nothing (the scan goes on and on). The Plex log records "Resource temporarily unavailable," so I suspect this has something to do with the drive being offline as far as the router is concerned.
Any thoughts on this one??
Thanks.
The Mac isn't going to sleep is it?
xnsys wrote:
I'm wondering if this could be down to signing being enforced from the Mac, I have this disabled on the mahine I was connecting to as it caused varioous slowdowns when accessing a QNAP NAS, albeit fine when accessing Windows 2016 shares, which still was confirmed to use sharing.
Cumbersome, the SMB signing implemented in SAMBA is very inefficient, Windows (in many deployments operating on high-end server platforms, very different from many NAS) does the same job with much less overhead.
agnjwrote:It was the packet signing issue! I followed the suggestion in the Apple KB article and it now works! Netgear must have tested it with older flavors of MacOS, but the newer SMB security settings are not compatible with the router out of the box. Hopefully, they will address it on an update.
The SAMBA SMB clients are by far not as flexible as what we have on the mainstream desktop OS. While a current WIndows SMB client does negotiate to almost any possible customisation or limitation, we have to tell the SAMBA SMB client almost anything. The (one and only) defaults in the mounter implemented are streamlined to common NAS; specifically RedyNAS.
No idea right now why the mount you have in place does went lost over time - while being used in fact.
Definitely not.
Neither is the external drive.
I tried it with a mapped folder and USB stick. They go offline very shortly after being mapped. The same does not occur in Win7.
Thanks.
How are the machines connected to the router? Copper or WiFi?
- They are hardwired - copper.
Thanks.
Case850 wrote:
Read Message 23
To make life easier, and to save everyone scrolling around the place, I think this is Message 23:
Solved: Re: R9000 problem - Cannot connect network drive l... - NETGEAR Communities
Go on, click that link and see where it takes you.
I try to make life easy for people by offering direct links rather than instructions to embark on a route march.
Long live the hyperlink. One of the few things that Lithium's horrible software gets right.
