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Setup/software Upgrade
I was given a R7000 router by my sister. It was set up previously by "the cable guy." My sister never did anything with it except connect to WiFi. She never registered it with NETGEAR or set up the N...
Bhmartin wrote:
I tried entering http://192.168.1.1 . I just got a message that said the server timed out. I also tried the reset. No luck there, either. Thanks for the suggestions.When you try the reset method, push and hold for 7-10 seconds while powered on. The lights should flash or change. that'll indicate a successful reset.
IrvSp wrote:
michaelkenward wrote:
Netgear does not do paid-for support.
If you called a number you found on the Internet, it wasn't Netgear.
Netgear does once you are out of the warranty window, through a 3rd party name. See https://gearhead.netgear.com/ and $89.99 is the cheapest 'plan'.
Both of my statements are correct.
As I said:
"If you called a number you found on the Internet, it wasn't Netgear."
and
"Netgear does not do paid-for support."
Netgear's support pages point you to Gearhead.
That is not Netgear. As I have said often before in this community, it is GearHead that supplies that third-party support.
The phone number for Gearhead is not the same as Netgear's. You certainly won't find a Netgear number with a web search. Sadly, it doesn't even find Gearhead.
I wonder how much Netgear gets from this deal with Gearhead, which supports just about anything you care to throw at it.
michaelkenward wrote:Both of my statements are correct.
As I said:
"If you called a number you found on the Internet, it wasn't Netgear."
and
"Netgear does not do paid-for support."
Netgear's support pages point you to Gearhead.
That is not Netgear. As I have said often before in this community, it is GearHead that supplies that third-party support.
The phone number for Gearhead is not the same as Netgear's. You certainly won't find a Netgear number with a web search. Sadly, it doesn't even find Gearhead.
I wonder how much Netgear gets from this deal with Gearhead, which supports just about anything you care to throw at it.
Really? Why does this KB Article exist then, https://kb.netgear.com/000055958/How-is-NETGEAR-ProSupport-for-Home-different-from-NETGEAR-GearHead-Premium-Technical-Support , note this:
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NETGEAR ProSupport for Home offers an Extended Warranty plan and an Extended Warranty and Support plan for a single NETGEAR device. The Extended Warranty and Extended Warranty and Support plans are available to any new or existing customers (US only) within 90 days of product purchase.
NETGEAR GearHead Premium Technical Support offers HomeSupport in 6-month, 12-month, and 24-month plans that cover a variety of common home electronics and software, including NETGEAR routers, gateways, and modems. NETGEAR GearHead also offers pay-per-incident support.
===============
NETGEER and GearHead seem to be tied together?
Of course you will probably discount this as well, https://gizmodo.com/netgear-launches-gearhead-home-network-support-service-5092318 which is a release about the service it (Netgear) started. US only though.
Can even reach them via this Facebook page, https://www.facebook.com/Netgear/posts/netgear-gearhead-tech-support-24x7-1-800-939-9092-httpowlyf6lc/97063434511/ and of course the 'Netgear' is part of that link.
And of course if you even looked at this page, https://gearhead.netgear.com/ which again links GearHead to Netgear, this little notice on the page I'll assume you didn't see:
========
Next steps require NETGEAR account log in.
========
So a third party that isn't part of NG or connected to them knows all about your login credentials?
Well, if the OP found a different support company number, then you were 1/2 right, "If you called a number you found on the Internet, it wasn't Netgear."