NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Router Blocking Websites
A few months ago after I updated my firmware, I was no longer able to access a number of websites and apps. Specifically, I can no longer access my banking website or app, credit card website or app, and Draft Kings. I have tried to remedy the situation with the banks, my internet provider (Xfinity), and modem manufacturer, and they have all pointed to my router. I cannot connect on any device in my home (including iPad, iPhone, and MacBook). When I disconnect from my router, I’m able to visit and log into all those websites/apps, as well as when I am on any other WiFi. Does anyone have any solutions?
4 Replies
kmohoff wrote:
A few months ago after I updated my firmware....What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
kmohoff wrote:
Specifically, I can no longer access my banking website or app, credit card website or app, and Draft Kings.What are you using to access those sites? Which browser? Tried others?
What happens when you try? These things usually provide some messages as to why they won't connect.
- Firmware version V1.0.0.48
- Modem: Arris SURFboard SB6183
- LAN ports located on the back of the router
- Browsers used: Safari and Google Chrome, as well as the Fifth Third Bank app and Capital One app
- Error messages:
- Fifth Third Bank allows me to visit the website/app, but when I try to log in it says "User ID and Password Invalid." If I try to say forgot password, it tells me no account exists with my user name. If I try to create an entirely new username and password, it won't let me proceed. As soon as I turn off my wifi or connect to someone else's internet, my username/password work fine.
- On my laptop, Draft Kings just says "limit exceeded." On my phone, it says "Too Many Requests. Your device and/or account has been temporarily restricted. Your account or IP has been temporarily restricted from viewing DraftKings due to sending too many requests in a short time frame. If you believe this is in error, please contact customer support with a description of what you were doing at the time your saw this error message." I receive this error message before I had ever created the account or ever visited the website before, and as soon as I am disconnected from my wifi, my account works fine. I have no made multiple log-in attempts or anything like that.
None of the responses you list would seem to have much to do with a router.
Sounds more like some picky security software.
I see other reports of this one:
Third Bank "User ID and Password Invalid"
kmohoff wrote:
- Modem: Arris SURFboard SB6183
No modem/router getting in the way.
