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Tagrenine's avatar
Tagrenine
Aspirant
Oct 01, 2021

Router Constantly Drops Connection

TimePriorityDescription
2021-09-30, 22:05:12Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:05:11Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:05:01Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:57Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:56Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:54Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:45Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:43Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:41Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:37Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:31Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:27Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 30 31 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:25Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:24Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:14Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:12Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:11Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:06Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:04:04Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:03:35Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:03:24Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:03:10Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:03:07Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:03:06Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:03:03Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 30 31 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:02:59Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:02:48Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:02:05Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:01:51Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:01:46Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:01:19Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:01:10Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:00:51Notice (6)CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:00:41Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:00:39Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:00:19Notice (6)CM-STATUS message sent. Event Type Code: 1; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:00:04Warning (5)MDD message timeout;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 22:00:00Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 21:59:58Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;
2021-09-30, 21:59:49Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=3c:37:86:ec:80:68;CMTS-MAC=00:01:5c:a6:40:4f;CM-QOS=1.1;CM-VER=3.1;

 

I reached out to Xfinity today due to a several month long issue regarding slow internet speeds for what we pay for. We pay for Gb and get under 100Mbs. Xfinity had brushed me off before, but today somebody actually tried to help. We went through all the regular trouble shooting steps where they reset the router, reconfigure it, update it, power-cycle it, etc. Nothing worked. Tech eventually told me that he think it is the cable outside the house and they're sending a technician out in 2 days. No big deal. 

 

However, ever since we tried troubleshooting, I am losing internet connection constantly. I have no idea what is going on and I have an important meeting tomorrow via Zoom. I've already made plans to try to do this meeting somewhere else, but I'm hoping somebody here can give me insight into these codes and whether this is something I can fix? Or whether or not I'll need to wait for Xfinity's Tech. 

 

Thank you. 

2 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 01, 2021

    do you also have a screen snip of the cable connections page? It shows upstream/downstream info.

    Do all devices have issues? Just wireless? just wired?

    • Tagrenine's avatar
      Tagrenine
      Aspirant
      Oct 01, 2021

      Thank you for your reply. Here is what the cable connections page looks like. 

       

      <tabindex=-1>Startup Procedure</tabindex=-1>
      ProcedureStatusComment
      Acquire Downstream Channel399000000 HzLocked
      Connectivity StateOKOperational
      Boot StateOKOperational
      SecurityEnabledBPI+
      IP Provisioning ModeHonor MDDIPv6 only
      <tabindex=-1>Downstream Bonded Channels</tabindex=-1>
      ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
      1LockedQAM25642399000000 Hz-3.5 dBmV41.5 dB269515966340
      2LockedQAM2561471000000 Hz-4.0 dBmV40.8 dB285382016810
      3LockedQAM2562477000000 Hz-3.4 dBmV41.2 dB285383403920
      4LockedQAM2563483000000 Hz-3.2 dBmV41.3 dB285382315960
      5LockedQAM2564489000000 Hz-3.2 dBmV40.5 dB285387057830
      6LockedQAM2565495000000 Hz-3.6 dBmV40.9 dB285394751320
      7LockedQAM2566507000000 Hz-4.7 dBmV40.5 dB285400248130
      8LockedQAM2567513000000 Hz-5.2 dBmV40.0 dB285401157660
      9LockedQAM2568519000000 Hz-5.2 dBmV40.1 dB285402098350
      10LockedQAM2569525000000 Hz-5.3 dBmV40.0 dB285407512230
      11LockedQAM25610531000000 Hz-4.9 dBmV40.3 dB285412921230
      12LockedQAM25611537000000 Hz-4.4 dBmV40.5 dB285417938320
      13LockedQAM25612543000000 Hz-3.4 dBmV40.9 dB285423268550
      14LockedQAM25613549000000 Hz-2.3 dBmV41.3 dB285424210160
      15LockedQAM25614555000000 Hz-1.7 dBmV41.2 dB285425403600
      16LockedQAM25615561000000 Hz-2.0 dBmV41.5 dB285426336560
      17LockedQAM25616567000000 Hz-3.8 dBmV40.6 dB285427907160
      18LockedQAM25617573000000 Hz-5.7 dBmV39.6 dB285433147320
      19LockedQAM25618579000000 Hz-7.2 dBmV38.8 dB285433910040
      20LockedQAM25619585000000 Hz-8.0 dBmV38.2 dB285434713320
      21LockedQAM25633447000000 Hz-5.3 dBmV40.3 dB285435761760
      22LockedQAM25634453000000 Hz-5.1 dBmV40.5 dB285436049630
      23LockedQAM25635459000000 Hz-4.9 dBmV40.5 dB285442596580
      24LockedQAM25636465000000 Hz-4.4 dBmV40.7 dB285441696130
      25LockedQAM25638423000000 Hz-4.0 dBmV40.9 dB285437537840
      26LockedQAM25639429000000 Hz-4.5 dBmV40.7 dB285453544630
      27LockedQAM25640435000000 Hz-4.8 dBmV40.5 dB285444165820
      28LockedQAM25641441000000 Hz-5.1 dBmV40.4 dB285449258310
      29LockedQAM25643405000000 Hz-3.4 dBmV41.3 dB280964857850
      30LockedQAM25644411000000 Hz-3.3 dBmV41.3 dB276592595740
      31LockedQAM25645417000000 Hz-3.7 dBmV41.1 dB285466301110
      32Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
      <tabindex=-1>Upstream Bonded Channels</tabindex=-1>
      ChannelLock StatusModulationChannel IDFrequencyPower
      1LockedATDMA535600000 Hz46.5 dBmV
      2LockedATDMA629200000 Hz46.3 dBmV
      3LockedATDMA722800000 Hz46.0 dBmV
      4LockedATDMA816400000 Hz45.5 dBmV
      5LockedATDMA1039600000 Hz47.5 dBmV
      6Not LockedUnknown00 Hz0.0 dBmV
      7Not LockedUnknown00 Hz0.0 dBmV
      8Not LockedUnknown00 Hz0.0 dBmV
      <tabindex=-1>Downstream OFDM Channels</tabindex=-1>
      ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
      1Locked0, 1, 2, 337690000000 Hz-2.1 dBmV32.3 dB1228 ~ 28677703309717132394916903590
      2Not Locked000 Hz-2.6 dBmV0.0 dB0 ~ 4095000
      <tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
      ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
      1Not LockedUnknown00 Hz0 dBmV
      2Not LockedUnknown00 Hz0 dBmV

       

       

      I don't have an ethernet cord so I'm not sure about wired, but it is happening with all wireless connections.