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Solved
Router Keeps Rebooting
Router R7000 keeps rebooting by itself. Called netgear, replaced product twice but eventually ends up in same situation. Sometimes works for days and then all of sudden Router keeps rebooting by itsel...
Hi Prime40633 and rowe100,
I would suggest contacting support team as it might be a hardware issue.
I called support and their action actually worked.
Not sure which one it really is but I suspect more than likely its the reset to default step after installing updates. I saw mentions of that here and elsewhere. The docs and the update process do not mention it but it is buried in a PDF somewhere...not in the version that comes with the router. Its an unnecessary step that must be compensation for a bug, but it worked and is not too hard to handle...though since I autoupdate the firmware, I can assume it will happen again and will need to repeat when reboots resume.
Anyway the 2 steps I took were:
1. Direct connect power to the wall - removed from an older surge protector
2. After firmware updates, backup config. Then restore to factory settings, and restore config from the file. They say this should be done after every firmware...which sucks...and should get fixed.
I have been emailing logs to me every day since then (2 weeks now) and have not had a single unexpected reboot since - things are looking great.
The power thing seems suspect but I have seen other devices including the xbox one mention this as a probable cause of some issues. I suppose it is possible that the devices are more sensitive and/.or the power supply is less clean/consistent power...
But based on the fact that the problems seem to occur soon after an auto update of the firmware it seems the revert to factory settings step is the likely fix.
Not sure which one it really is but I suspect more than likely its the reset to default step after installing updates. I saw mentions of that here and elsewhere. The docs and the update process do not mention it but it is buried in a PDF somewhere...not in the version that comes with the router. Its an unnecessary step that must be compensation for a bug, but it worked and is not too hard to handle...though since I autoupdate the firmware, I can assume it will happen again and will need to repeat when reboots resume.
Anyway the 2 steps I took were:
1. Direct connect power to the wall - removed from an older surge protector
2. After firmware updates, backup config. Then restore to factory settings, and restore config from the file. They say this should be done after every firmware...which sucks...and should get fixed.
I have been emailing logs to me every day since then (2 weeks now) and have not had a single unexpected reboot since - things are looking great.
The power thing seems suspect but I have seen other devices including the xbox one mention this as a probable cause of some issues. I suppose it is possible that the devices are more sensitive and/.or the power supply is less clean/consistent power...
But based on the fact that the problems seem to occur soon after an auto update of the firmware it seems the revert to factory settings step is the likely fix.