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Forum Discussion

huskersorrell's avatar
Sep 06, 2018
Solved

Router significantly slower than modem

I pay for 400mbps. When connected with CAT5e from Mac to modem I get 400mbps. When connected from router with same cable, I’m only getting 150mbps. What’s the deal?
  • IrvSp's avatar
    IrvSp
    Sep 06, 2018

    huskersorrell wrote:
    Thank You,

    Yes, R7000
    FW: 1.0.9.34
    This updated through Genie
    Did not reboot after update
    Traffic meter is enabled
    Smart Connect: yes
    QoS: unsure. How do I find this?

    Traffic Meter WILL impact Internet Speed, turn it off unless you MUST have it, but test with it off to confirm full speed.

     

    Some people have had Smart Connect problems... and unless you know the way the device connected you might not know what band (2.4 or 5Ghz) the device was on. One question, is the problem on both bands?

     

    QoS had a tab on the left side to show you QoS settings.

7 Replies

  • Greetings,

    Assume you have R7000 since you said you have a modem?

     

    Please confirm - 

    Model:

    FW version:

     

    If you upgraded your FW, what method did you use.

    Manual update?

    Genie?

    Auto Update - check for and update from routers GUI?

    Did you reset after update? 

     

    If you are using - 

    QoS?

    Traffic Meter?

    SmartConnect?

     

    • huskersorrell's avatar
      huskersorrell
      Aspirant
      Thank You,

      Yes, R7000
      FW: 1.0.9.34
      This updated through Genie
      Did not reboot after update
      Traffic meter is enabled
      Smart Connect: yes
      QoS: unsure. How do I find this?
      • IrvSp's avatar
        IrvSp
        Master

        huskersorrell wrote:
        Thank You,

        Yes, R7000
        FW: 1.0.9.34
        This updated through Genie
        Did not reboot after update
        Traffic meter is enabled
        Smart Connect: yes
        QoS: unsure. How do I find this?

        Traffic Meter WILL impact Internet Speed, turn it off unless you MUST have it, but test with it off to confirm full speed.

         

        Some people have had Smart Connect problems... and unless you know the way the device connected you might not know what band (2.4 or 5Ghz) the device was on. One question, is the problem on both bands?

         

        QoS had a tab on the left side to show you QoS settings.