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madbrain's avatar
madbrain
Luminary
Jan 26, 2017
Solved

Routerlogin.net no longer working on wired LAN - firmware regression

Updated my R7000 to V1.0.7.6_1.1.99 .

Now, when I go to routerlogin.net from my desktop, I get a page that states :

"You are not connected to your Router’s WiFi network. To access routerlogin.net, your device must be connected to your Router’s WiFi network. Check your current connection and try again."

 

This is a regression. I shouldn't need to be connected to Wifi. My desktop doesn't have a Wifi interface. It's hooked up by wired LAN (gigabit ethernet). This used to work. Please fix it !

 

I can still access the router via the IP address, but I would like this regression fixed.

 

 

Firmware
  • madbrain's avatar
    madbrain
    Jan 28, 2017

    I wanted it fixed indeed, not worked around.

    Thanks for pointing me to the anti-virus direction. I do use AVG. Looks like a recent AVG update broke it - disabling AVG temporarily, routerlogin.net works fine - turning it back on, it's broken.

     

    Sorry about the erroneous bug report on firmware. Both my R7000 firmware update and AVG anti-virus update happened in the same timeframe. I will take my complaint to AVG.

     

9 Replies

  • William10a's avatar
    William10a
    Master
    Jan 26, 2017

    Any firmware updates ?

    Using Genie ?

    Any changes to your setup ?

    What os are you using ?

    • madbrain's avatar
      madbrain
      Luminary
      Jan 26, 2017

      William,

      1) Firmware update - duh, yes, this regression happened right after the router's firmware upgrade

      2) no idea what Genie even is

      3) no changes whatsoever, only router firmware upgrade

      4) Windows 10 x64

       

      • William10a's avatar
        William10a
        Master
        Jan 26, 2017

        Genie is the software program what allows you to setup the router from your desk top with out logging in to the router by a browser in the router.

  • sir_bazz's avatar
    sir_bazz
    Apprentice
    Jan 28, 2017
    madbrain wrote:

    I can still access the router via the IP address, but I would like this regression fixed.

     

     


    Tried putting an entry in your hosts file for the router?

    • madbrain's avatar
      madbrain
      Luminary
      Jan 28, 2017

      No, I didn't try to put a HOSTS file entry. I shouldn't have to. This is a feature that worked previously without having to do that. Nettgear needs to fix this regression.

       

      • sir_bazz's avatar
        sir_bazz
        Apprentice
        Jan 28, 2017

        I thought you just wanted it fixed.  Fastest way to fix it is via the hosts file but I'm sure there's a good reason you'd prefer not to use it or the router's IP address .  As an aside I don't see how this can be a firmware issue as it's not affecting all users.  Last time we saw this issue, some 12 months ago?, was due to AV software conflicts.

         

         

        NOTE: if you have installed any antivirus or firewall device ,please disable it , sometimes softwares like kaspersky , AVG , norton , etc. All these softwares block routerlogin.net or routerlogin.com and even users are not able to access router login page using default ip address. In such cases, antivirus program is blocking router access i.e routerlogin.net or routerlogin.com ,it is recommended to uninstall the security software or alternatively you can uncheck the antivirus network filter under network adapter properties.

         

        Source: http://www.routerlog-in.net/