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Forum Discussion
security software necessary?
hi, i called the netgear to check my router since my internet was down for a couple days and they told me the security software/program for the router has been expired so thats why its been blocking my devices to get the internet through. they said the router comes w 1-year complimentary security and now i have to renew it for $150. i said yes since i thought the internet would work but after he transferred me to the technican and couldn't fix it, which we found there was just an internet outage within the building. was this security program renewal necessary or should i request a refund??
3 Replies
No required and if you don't want it, get a refund.
You may need to contact your back or CC to reverse the charge.
rammy304 wrote:
hi, i called the netgear to check my router since my internet was down for a couple days and they told me the security software/program for the router has been expired so thats why its been blocking my devices to get the internet through.
This usually happens when people search Google for "Netgear support". The number they find, and call, has nothing to do with Netgear. It is just an other crook who Google is willing to take money from.
One clue is in the bit "thats why its been blocking my devices to get the internet through".
Netgear won't say that because it is just plain wrong.
Netgear may offer to take money for a support service provided through Gearhead. That does not cost $150, which is another clue.
NETGEAR ProSupport for Home | NETGEAR
was this security program renewal necessary or should i request a refund??No. But it probably won't be Netgear that you need to approach. You might do better to contact your credit card company and complaining that you have been scammed.
You managed to call a scam number.
It is time sensitive for you to contact your credit card company to block the charges.
One of those do it now not later issues. Good luck.
