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Forum Discussion
Solved
Setup/software Upgrade
I was given a R7000 router by my sister. It was set up previously by "the cable guy." My sister never did anything with it except connect to WiFi. She never registered it with NETGEAR or set up the N...
Bhmartin wrote:
I tried entering http://192.168.1.1 . I just got a message that said the server timed out. I also tried the reset. No luck there, either. Thanks for the suggestions.When you try the reset method, push and hold for 7-10 seconds while powered on. The lights should flash or change. that'll indicate a successful reset.
Im experincing the same thing. I called Netgear but they want me to buy extended support for $89 in order for them to help me. I had the nighthawlk for a yeear now. Im frustrated, everytime I browse it blocks me.
Like microchip8 said, factory reset the device. who knows what the "cable guy" setup on the router and this way you can customize it yourself.
In terms of Netgear support, it is free for 90 days. After that you can use the warranty for a year but if you'd like support is it a pay option. But that's what the community is here for, to help others out.
If you try the factory reset method and you're having problems with setup, just let us know and we'll be happy to help out.
Here's your support site with manuals, firmware, and install guides.
emy1978 wrote:
Im experincing the same thing. I called Netgear but they want me to buy extended support for $89 in order for them to help me. I had the nighthawlk for a yeear now. Im frustrated, everytime I browse it blocks me.
Netgear does not do paid-for support.
If you called a number you found on the Internet, it wasn't Netgear.
> you need to be connected with a cable to the router so it can get an
> IP address for the computer. [...]Nonsense. Visit http://netgear.com/support , put in the model
number, and look for Documentation. Get the User Manual. Look for
"Connect to the Network" and, in particular, "WiFi Connection".
michaelkenward wrote:Netgear does not do paid-for support.
If you called a number you found on the Internet, it wasn't Netgear.
Netgear does once you are out of the warranty window, through a 3rd party name. See https://gearhead.netgear.com/ and $89.99 is the cheapest 'plan'.
IrvSp wrote:
michaelkenward wrote:
Netgear does not do paid-for support.
If you called a number you found on the Internet, it wasn't Netgear.
Netgear does once you are out of the warranty window, through a 3rd party name. See https://gearhead.netgear.com/ and $89.99 is the cheapest 'plan'.
Both of my statements are correct.
As I said:
"If you called a number you found on the Internet, it wasn't Netgear."
and
"Netgear does not do paid-for support."
Netgear's support pages point you to Gearhead.
That is not Netgear. As I have said often before in this community, it is GearHead that supplies that third-party support.
The phone number for Gearhead is not the same as Netgear's. You certainly won't find a Netgear number with a web search. Sadly, it doesn't even find Gearhead.
I wonder how much Netgear gets from this deal with Gearhead, which supports just about anything you care to throw at it.
