Late last week, noticed internet slow. Troubleshooting eliminated everything except the Router.NBN connection is AussieBBS 250Gb download speed.For the last 3 days best performance has been 30Gb download, with most avg 17Gb download. Upload speed not affected, ping times normal (9-11ms) Have checked logs nothing seems amiss.Latest firmware uptodate. Scratching head as to what's wrong... Ideas Anyone ?

Yep - my bad, Mb not Gb downloadFirmware = V1.0.4.76_10.1.82 (Latest version) Been on router & working fine since released a while ago.Nothing chas changed, no reloactions, no different equipment, nothing changed.Router connected to NBN equipment (Arris CM8200)

A couple things. 1. I think you mean Mbps. not Gig 2. what firmware is on the r8000? 3. what modem/gateway/ont is the R8000 connected to? 4. did you do anything that might have changed it? (moving stuff around, etc)

try factory resetting it. Push and hold reset for 7-15 seconds while powered on. Then during the install, make sure to leave qos, access control, traffic monitoring, and parental controls all disabled.

OK Please read carefully before replying to save us both time :-) I have tried everything listen in Netgear support includingAll 3 methods of resetTftp load of previous firmware.None of the resets changed anything.Tftp failed (tried > 5 times, including using different Tftp clients)When trying to connect to an isolated router (only connected to PC) get error message "routerlogin.net not working - failed to send any data"Process for trying to connect includes entering default IP address 192.168.1.1 into browser windowwatching the following appearwww.routerlogin.net/start.htmlwww.routerlogin.net/genie_index.html message "www.routerlogin.net did not send any data"When ever I managed to get a login prompt (i.e. trying to acces via WiFi) I get a incorrect password response to entering "password" Downloaded Nighthawk app to mobile phone...Phone app cannot find router OK Ideas ????

So it seems like things have changed. Before you could access it and it worked but just slow. Now its not accessible at all and your not able to log into it? Just wanting to clarify? what firmware did you try to push to it?

Sudden drop in throughput | NETGEAR Communities

12 Replies

plemans
Guru - Experienced User
Nov 01, 2021
A couple things.

1. I think you mean Mbps. not Gig

2. what firmware is on the r8000?

3. what modem/gateway/ont is the R8000 connected to?

4. did you do anything that might have changed it? (moving stuff around, etc)
- SGoulding
  Tutor
  Nov 02, 2021
  Yep - my bad, Mb not Gb download
  Firmware = V1.0.4.76_10.1.82 (Latest version) Been on router & working fine since released a while ago.
  Nothing chas changed, no reloactions, no different equipment, nothing changed.
  Router connected to NBN equipment (Arris CM8200)
  - plemans
    Guru - Experienced User
    Nov 02, 2021
    try factory resetting it.
    
    Push and hold reset for 7-15 seconds while powered on.
    
    Then during the install, make sure to leave qos, access control, traffic monitoring, and parental controls all disabled.

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Sudden drop in throughput