NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Unable to access R7000 GUI setup pages or internet
I have Comcast hooked up to a single PC right now using a Motorola MB7420 modem and that works fine. When I hook up the R7000 router though, I can't access the setup pages, nothing I've done help.
The very first time I hooked up the router the GUI appeared and gave me a choice to let it try and connect, and I thought why not, let's see if it does it all like I've heard. It finally ended saying it couldn't connect to the internet. After that I've never been able to access a router's setup page again, they're always blank, or they show the generic "Unable to connect to 192.168.1.1". I've verified that the IP didn't get changed and the gateway is indeed 192.168.1.1, my PC is set to automatically obtain IP and DNS, I've checked the cable between router and PC and verified that was good, I've reset the router several times, rebooted the system several times between all that, but nothing so far is bringing up the router pages. I called Comcast to make sure they didn't also have to authorize the router somehow, they said no, but the person I talked with really didn't sound that knowledgable about setting up routers.
I'm starting to think I might have a defective router, but I'm still hoping not and that's a way to clear up whatever happened. Any suggestions would be appreciated, especially since I had to delay TV installation until I got the wifi up and running! :D
Try this. Since you reset the router few times it is in factory default state. Don't connect modem, just LAN cable from your PC to router.
Run a command 'ping 192.169.1.1' Did the command run successful? Also try remaining 3 LAN ports. Ir ping command runs OK, then try to access router after clearning browser cache and/or try different browser.
2 Replies
Try this. Since you reset the router few times it is in factory default state. Don't connect modem, just LAN cable from your PC to router.
Run a command 'ping 192.169.1.1' Did the command run successful? Also try remaining 3 LAN ports. Ir ping command runs OK, then try to access router after clearning browser cache and/or try different browser.
That did it! Thank you so much! While I had the PC directly connected to the router, I left pretty much everything default for now except for passwords and wifi logins. I did not bother renaming the 3 LAN ports since it looked hopeful this was going to work. Then plugged the modem back into the mix and powered it off/on and I now have internet through the modem.
I had forgotten to mention in the first post that I had tried Firefox originally, then also Chrome and IE just in case a cache was messing things up, and all 3 browsers had the same exact response. And I also tried a different port in case one was bad.
Thank you again, I'm a happy camper now!
