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neilwar's avatar
neilwar
Tutor
Dec 05, 2020

Unable to join 2.4G

I have been using my router for a couple of years with no problem but recently all my 2.4G devices lost connection. 

I changed the security from WPA-PSK [TKIP] + WPA2-PSK [AES] to just WPA2-PSK [AES] and all seemed fine for a couple of weeks and then it happened again.

 

this time nothing I try will let me reconnect. I've tried the different security types, lowered it from 600 to 54 Mbps, changed the channels etc but still can't connect.

 

My two 5G networks are unnafected and still work fine.

 

Any ideas? I can't use my 2.4G devices at the moment and it's a right pain.

 

Manythanks

Neil

 

 

9 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 06, 2020

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.