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unable to register product - already registered
I have tried to register my router with Netgear but the website gives an error and says to contact support. When I follow the link and click on the "Contact Support" button my page goes blank. I'm stuck in a loop and want to register the router so I can access it's settings - it says it's already registered but it's a brand new product.
Anyone from support viewing this? I could really do with your help!
Hi Bullet13,
Welcome to NETGEAR Community!
You can also register your device on MyNETGEAR page (my.netgear.com). Please click this link as your reference. If it still says "Device is registered", please message me the serial number of the device.
You mentioned "want to register the router so I can access it's settings", do you mean the router settings? To view the settings of the router, please access routerlogin.com or routerlogin.net.
Regards,
Blanca
Community Team
13 Replies
Hi Bullet13,
Welcome to NETGEAR Community!
You can also register your device on MyNETGEAR page (my.netgear.com). Please click this link as your reference. If it still says "Device is registered", please message me the serial number of the device.
You mentioned "want to register the router so I can access it's settings", do you mean the router settings? To view the settings of the router, please access routerlogin.com or routerlogin.net.
Regards,
Blanca
Community TeamI have reviewed other resposne but like others I am unable to Register my Product it keeps stsaing Serial Number already Registered
Hi TheTrawlerman,
Please message me the device serial number together with your name and email address.
Regards,
Blanca
Community Team
Hi Blanca.
I just read this post; Is this still an active post? I am experiencing similar issues to that of Bullet. I can access my actual router via routerlogin.net but when I attempt to register for an account with NETGEAR I receive the response "serial number already exists." I read and followed your instructions to Bullet but same results. Do I need to provide you with my serial number? Any and all assistance is greatly appreciated.
Thank you,
RBGRBG
Blanca_O wrote:
Hi Bullet13,
Welcome to NETGEAR Community!
You can also register your device on MyNETGEAR page (my.netgear.com). Please click this link as your reference. If it still says "Device is registered", please message me the serial number of the device.
You mentioned "want to register the router so I can access it's settings", do you mean the router settings? To view the settings of the router, please access routerlogin.com or routerlogin.net.
Regards,
Blanca
Community TeamHi Blanca.
I was able to rectify my registration issues. It would appear by creating a profile here within the NETGEAR COMMUNITY has granted me access to NETGEAR's site via the "MYNETGEAR" address you provided to another user experiencing a similar problem. So my situation has been resolved and I merely wanted to notify you of this change. But maybe this post will help out some users down the road.
Have a great weekend.
Would you be able to add my new product to my account? I can only see my last router that stopped working a few weeks ago for no reason. I bought a new one and tried to register my New Router but it says 'unable to register product - already registered.'
Thank you for any help.
Hi Bullet13,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Regards,
Blanca
Community Team