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Delerim's avatar
Delerim
Tutor
Mar 13, 2019
Solved

Unable to Register R9000 router - Alredy Registered

Hello,

 

A friend of mine bought a Nighthawk R9000 router so that he can use the time restrctionsfor his kids. Unfortuantely this did not meet his needs and hegate it to me. 

The problem is that he had it registered on https://www.netgear.com/mynetgear and now i cannot registereit myslef. We spend 2 days lookign for a way to deregistered it from his account but no luck.

Is there any way for me to register this router myslef?

 

Thank you in advance!

  • Christian_R's avatar
    Christian_R
    Mar 13, 2019

    Hi Delerim, 

     

    Please send me a message with the following and I can have this looked at. 

     

    1. Serial Number

    2. Email address device needs to be registered to

     

    ~Christian 

13 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Mar 13, 2019

    Welcome to the Netgear Community!

     

    Unfortunately, in general the warranty and free support services are not transferable with Netgear, and are available to the initial buyer only. We can try to challenge Netgear Christian_R for a possible courtesy transfer service.

     

    This doesn't have any impact on e.g. App based Remote Administration, Remote access, ReadyShare USB Disk sharing with ReadyCloud access - all this can be reconfigured to your needs following a factory reset (in case this wasn't done after taking it over from your friend).

     

    Regards,

    -Kurt

    • Delerim's avatar
      Delerim
      Tutor
      Mar 13, 2019

      Hi Kurt,

       

      Thanks a milion for this, i was told that in order to gain access to the apps for phones you needed the product register.

       

      I have the router up and running and would like to be a proper customer of netgear as i love the product, andi had to buy it off my friend as i wasnt aware of hte transfer ofcourse and its not cheap.

       

      Best Regards,

      NIko

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Mar 13, 2019

        Uh - thank you for the reminder. Forgot to mention Netgear seems to have inherited some faux logic in the Apps implying the product owner (warranty) and the other access - another one for Christian_R  that alone should allow your product transferred! For the moment, start the configuration with the Web based access from a computer.