NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

wifi19's avatar
wifi19
Aspirant
Mar 16, 2021

Unable to Reset Router Password- Forwarded to wrong link

Hello,

 

I am trying to reset my admin router password. TheTroubleshooting assistance instructions provided through netgear have not been helpful. Each time I click on: https://www.routerlogin.com/ or https://www.routerlogin.net/ I am forwarded to this website address https://www.netgear.com/home/services/routerlogincom/

 

I am not given the option to login and "cancel" based on the instructions provided. (see below on what should occur on Step 2)

 

To recover your admin password using the password recovery feature:

  1. Launch a web browser from a computer connected to your router’s WiFi network.
  2. Enter routerlogin.net or routerlogin.com into your web browser’s address bar.
    A login window displays.
    Note: If routerlogin.net does not display, see I’m having trouble accessing my NETGEAR router; what do I do?.
  3. Click CANCEL.
    The Router Password Recovery window displays.
  4. Enter your router’s serial number.
    To find your router’s serial number, see: How do I find my NETGEAR home product’s serial number?.
  5. Click CONTINUE.
  6. Answer your security questions.
    If you cannot answer your security questions, see: How do I perform a factory reset on my NETGEAR router?.
  7. Click CONTINUE.
    Your admin password displays.

 

Has anyone ran into this issue before? What should be the next steps taken? 

 

Thank you,

 

 

5 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Mar 16, 2021
    wifi19 wrote:

    What should be the next steps taken? 

    A good starting point would be ... simply borrowed from your post above ... this:

     

    wifi19 wrote:

    ...Note: If routerlogin.net does not display, see I’m having trouble accessing my NETGEAR router; what do I do?. ...

    Possible other causes:

     

    • your computer isn't connected to the unknown Netgear router
    • your computer is connected to a different network, for example your ISP router WLAN
    • your computer is connected to some VPN service
    • your computer is configured for some secured DNS/protected DNS/encryped DNS service

     

    • wifi19's avatar
      wifi19
      Aspirant
      Apr 05, 2021
      Hello?

      None of the solutions resolved this issue. I am still unable to access my router.

      Isn’t there a simpler way to solve this issue? Hasn’t anyone thought these steps are far too complex than what should be needed?
      • antinode's avatar
        antinode
        Guru
        Apr 05, 2021

        > None of the solutions resolved this issue. I am still unable to access
        > my router.

         

           "None of" _whuch_ "the solutions"?  The non-psychics in your audience
        might have no idea what you mean.

         

           "unable" is not a useful problem description.  It does not say what
        you did.  It does not say what happened when you did it.  As usual,
        showing actual actions (commands) with their actual results (error
        messages, LED indicators, ...) can be more helpful than vague
        descriptions or interpretations.

         

        > Isn't there a simpler way to solve this issue? [...]

         

           "simpler" than _what_?