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Minnie73's avatar
Minnie73
Aspirant
Nov 13, 2021

WiFi dropping

Nighthawk AC1900
The WiFi drops out about every 2 days. Takes about 4 modem restarts to get it to stay connected. The modem also restarts it self during this time. Running a 5G and two 2.4G connections. The modem is brand new just been replaced. Running 10+ wireless connections.
Any help appreciated.

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    AC1900 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Look at the label on the device for the model number.

     


    Minnie73 wrote:

    Takes about 4 modem restarts to get it to stay connected.


    What is this modem?

     

    What firmware version do you have on the unnamed AC1900 device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    • Minnie73's avatar
      Minnie73
      Aspirant

      this is the model number D7000v2

      it is the lastest firmware update availabile. I have the same the same problem on the lastest firmware as well as the previous one.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        Minnie73 wrote:

        this is the model number D7000v2

        So this isn't the best place to ask for help:

         

        You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware.

        DSL Modems & Routers

         

        it is the lastest firmware update availabile.

         


        I repeat:

         

        A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.