NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Niching's avatar
Niching
Aspirant
May 21, 2021

Wifi Signals Drop 3-4 in evenings daily

Hi:

Our wifi signals have been dropping daily 3-4 times a night between 6:30pm - midnight and in the morning at about 6-7am. 

 

We reset both router and modem daily for about 1.5-2 weeks now.  Spectrum service has come out and they say everything is find on their end.  They insalled a new modem. Lights are on from modem.  However, we still had issues after installing a new modem.

 

Spectrum thinks it's the router. They have checked the signal and said that there has been no drop from their end. I have checked and the firmware for the Nighthawk router and it is up to date. Signal is strong during the day. We only lost signal during the day a few times the past 2 weeks. 

 

Of course, our customer service with Netgear literally ended 1 month ago and I don't want to pay foe the premium.

 

Can anyone help me resolve this issue?  How do I optimize the router to work with Spectrum?

 

Thanks.

 

5 Replies

  • microchip8's avatar
    microchip8
    Master
    May 21, 2021

    You might try an older firmware. NG has messed it up in recent releases. If I recall correctly, .42 version is still a recommended one

    • Chrstene's avatar
      Chrstene
      Aspirant
      May 21, 2021
      I have same issue as the original post and would like to “downgrade” to 42 ...
      Can I do this through my iPad or laptop? (The instructions state a wired connection recommended?
      • microchip8's avatar
        microchip8
        Master
        May 21, 2021
        Chrstene wrote:
        I have same issue as the original post and would like to “downgrade” to 42 ...
        Can I do this through my iPad or laptop? (The instructions state a wired connection recommended?

        Always use a wired connection for something as critical as firmware update. WiFi is a good way to brick your router