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Dtrain84's avatar
Dtrain84
Aspirant
May 24, 2021

Wired devices cannot connect to the internet

If I try to connect a device to the router via ethernet cable, whether it be a laptop or another device, I cannot connect to the internet using that wired device.


The Nighthawk app lists the wired device in the 'Device Manager' section, and shows a connection with a green light. 

Any suggestions?

20 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem do you have? 

    what firmware is on the router? 

  • Yes, tried all of that. Issue still present. Incredibly frustrating. Perhaps the router is faulty?

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User

      Dtrain84 wrote:

      Yes, tried all of that. Issue still present. Incredibly frustrating. Perhaps the router is faulty?


      Be warned, the message before your reply was linkspam, with a bit of random text related to not much.

       

      You would do better to answer the questions from plemans. Without that information, it is hard to diagnose what is happening.

       

      You might also like to investigate the network settings in Windows, and use the Network Troubleshooter.

       

      • Dtrain84's avatar
        Dtrain84
        Aspirant

        Sorry!

         

        Modem is a Netcomm ndd-0300 FTTC.

         

        Router firmware is V1.2.1.22.