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wireless device disconnecting several times throughout the day R6700v3
hello,
i do not see a later date of this discussion so i figured i would ask.
i have a R6700V3 AC1750 nighthawk router running V1.0.4.84 with auto update on.
i have anywhere from 7-10 wireless devices running but my specific problem lies here in the last few weeks. my sons kindle fire tablet keeps disconnecting from the wireless. when i login to the nighthawk app, go to device manager, the button is turned off. the router does this on its own several times throughout the day. It is only this device. my other sons kindle fire tablet, exact same model does not do this.
I have had this less than a year and i am past the 90 day support option.
one thing i notice as of late, is that the device names constantly are changing. some names of amazon devices show up and other times its a random amazon-19374636 name.
any help or guidance would be greatly appreicated.
-Josh
motoxjosh29 wrote:thanks for the discussion. i will try this tonight.
it is a combo device... i'm pretty green at most of this, but i think the only way to avoid the double nat issue, is to setup bridge mode if its supported in both devices. OR ask for a dedicated modem only.
Most devices have a modem only mode. Disabling wireless doesn't do it. Or if they don't have a modem only/passthrough mode, you leave that specific device running in router mode and would put the R6700 in AP (access point) mode. this prevents the double nat.
7 Replies
The attached device list hasn't been accurate for a while sadly.
What band is the fire tablet attached to? 2.4ghz or 5ghz?
have you tried changing wifi channels on the band its attached to? maybe there's interference.
What modem are you using?
There's certainly things you can look at on the router but when everything other than 1 devices is working fine, its usually not the router.
what fire tablet is it? (model)
it was on 5ghz and i switched it to 2.4ghz a few days ago. still the same problem with that device.
its a kindle fire 7, 2017 version i believe.
my modem is the netgear frontier standard dsl with the wifi diabled. sorry, i can get specific version when i get home.
im wondering if i can do a forget network, on the tablet, and try to refresh the connection. what i think is happening is when the device list name changes, it gets disabled then...
motoxjosh29 wrote:it was on 5ghz and i switched it to 2.4ghz a few days ago. still the same problem with that device.
its a kindle fire 7, 2017 version i believe.
my modem is the netgear frontier standard dsl with the wifi diabled. sorry, i can get specific version when i get home.
im wondering if i can do a forget network, on the tablet, and try to refresh the connection. what i think is happening is when the device list name changes, it gets disabled then...
worth a shot.
its also worth looking at the modem. if its a combo device (router and modem) and you're running the R6700 you could have a double nat issue. Usually you see problems on more than 1 device but stranger things have happened.